Patient Service Centre Assistant BC Non Union Temporary Regular Float Burnaby

Lifelabs LP; Burnaby; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare company is looking for a Patient Service Centre Assistant to provide exceptional customer service at their Burnaby location. In this temporary role, you will manage patient interactions, process specimens, and ensure a professional and safe experience. Candidates should possess strong communication skills, attention to detail, and a commitment to customer satisfaction.

Qualifications

• 1-3 years in customer service.
• Effective communication skills.
• Familiarity with medical terminology an asset.

Responsibilities

• Greet customers and ensure a safe experience.
• Process and verify specimens from clients.
• Manage customer expectations and resolve issues.

Skills

Customer experience

Interpersonal skills

Attention to detail

Education

High School diploma or equivalent

Job description

Patient Service Centre Assistant BC Non Union Temporary Regular Float Burnaby

Job Description

Posted Monday, May 26, 2025 at 7:00 AM

Reports to: Supervisor, Client Services

Purpose of the Role

The Patient Service Centre Assistant will be the first point of contact for customers and will ensure a professional, positive and safe experience while visiting LifeLabs. This role will be primarily responsible for greeting customers upon arrival to the patient service centre, ensuring the accurate and efficient collection and data entry of customer information. The PSC Assistant will receive, sort and verify specimens against the accompanying requisition, accession specimens (data entry), and prepare specimens for pickups.

Status: Temporary Part-Time Schedule: Variable Shift Additional R equirements: NA Number of positions: 1

Start Date: ASAP Contract End Date: 1 Year Contract

This vacancy is for an existing position.

Your responsibilities will include:

• Exceptional customer experience skills to welcome the customers to LifeLabs with undivided attention and makes them feel safe and comfortable.
• Defuse customer situations and provide resolution in a timely and effective manner.
• The ability to prioritize multiple tasks in a fast-paced environment.
• Enters customer in Queue/ Patient Wait Time system.
• Reviews requisitions for accuracy, requests information as required from patients, determines if customers have followed necessary test preparation protocol prior to specimen collection and provides instructions regarding the specimen collection process.
• Enters required patient demographics, requisition information and any additional information related to the processing of test results into computer.
• Receives, sorts and processes incoming specimens from physician offices and/or patient specimen drop offs.
• Troubleshoots, problem solves and investigates incidents relating to missing specimens or other specimen concerns.
• Prepares specimens for pickup by couriers in accordance with packaging requirements and within the time deadlines.
• Promote SMS and demonstrate functionality to customers.
• Support confidentiality in all areas of our related work.
• Represent LifeLabs in a professional and positive manner.
• Inspire trust, teamwork and positive relationships with team and customers.
• Ensures a safe, comfortable, efficient and personalized experience while visiting our LifeLabs locations.
• Cleans/disinfects/wipes work area(s) as per established procedures.
• Maintains adequate stock of supplies for PSC and orders as required.
• Filing and faxing as required.
• Other duties as required.

What you bring to the role:

• 1-3 years in customer service
• High School diploma or equivalent
• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Familiarity with Medical terminology an asset
• Ability to work independently and as part of a team.
• Ability to relate positively to customers.
• Ability to wear PPE for extended periods of time.
• Excels in attention to detail and meeting customer expectations.
• Thrives in dynamic work environments; embraces change when it delivers improvements and effortless experience for both the customer and employee; understands customers’ expectations evolve and we must adapt to deliver.