Patient Service Centre Assistant BC Non Union Temporary Regular Float Burnaby

LifeLabs Medical Laboratory Services; Burnaby; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare organization in Burnaby is seeking a Patient Service Centre Assistant to serve as the first point of contact for customers. This role focuses on providing exceptional customer service, managing patient information, and ensuring accurate specimen handling in a temporary part-time capacity. Candidates must have a high school diploma and several years of customer service experience, along with strong communication skills and attention to detail.

Qualifications

• 1-3 years customer service experience required.
• Effective communication and interpersonal skills needed.
• Proficiency in Word and Outlook, typing at least 60 wpm.

Responsibilities

• Provide exceptional customer service and clear instructions.
• Process incoming specimens and ensure compliance.
• Maintain a clean and organized workspace.

Skills

Customer Service

Effective Communication

Attention to Detail

Interpersonal Skills

Adaptability

Education

High School Diploma or Equivalent

Tools

Word

Outlook

Job description

Patient Service Centre Assistant BC Non Union Temporary Regular Float Burnaby

Join to apply for the Patient Service Centre Assistant BC Non Union Temporary Regular Float Burnaby role at LifeLabs Medical Laboratory Services

Purpose of the Role

The Patient Service Centre Assistant will be the first point of contact for customers and will ensure a professional, positive, and safe experience while visiting LifeLabs. This role is primarily responsible for greeting customers, collecting and entering customer information accurately and efficiently, receiving, sorting, and verifying specimens against requisitions, and preparing specimens for pickup.

Reports to: Supervisor, Client Services

Position Details:

• Status: Temporary Part-Time
• Schedule: Variable Shift
• Number of positions: 1
• Start Date: ASAP
• Contract End Date: 1 Year

Key Responsibilities:

• Provide exceptional customer service, ensuring customers feel safe and comfortable.
• Resolve customer issues promptly and effectively.
• Prioritize tasks in a fast-paced environment.
• Enter customer and specimen data accurately into systems.
• Review requisitions, ensure test preparation compliance, and provide instructions.
• Process incoming specimens and troubleshoot issues.
• Prepare specimens for pickup following packaging requirements.
• Promote SMS services and support confidentiality.
• Maintain a professional and positive representation of LifeLabs.
• Maintain a clean and organized workspace and stock supplies as needed.
• Perform additional duties as required.

Qualifications:

• 1-3 years customer service experience.
• High School diploma or equivalent.
• Effective communication and interpersonal skills.
• Proficiency in Word, Outlook, and typing at least 60 wpm.
• Accountability and initiative.
• Familiarity with medical terminology is an asset.
• Ability to work independently and as part of a team.
• Ability to relate positively to customers.
• Ability to wear PPE for extended periods.
• Attention to detail and customer satisfaction focus.
• Adaptability to changing work environments.

Additional Information:

• Seniority level: Entry level
• Employment type: Temporary
• Industry: Hospitals and Health Care

This vacancy is for an existing position. The job is active and accepting applications.