Patient Service Agent – Medical Imaging #589-26

Brightshores Health System; Owen Sound; On-site; CAD 36,000 - 39,000; Full time

Job summary

Brightshores Health System in Owen Sound is seeking a Patient Service Agent to register, book, interview, schedule and confirm patient visits, and perform scheduled order entry with data quality checks.

Reporting to the Manager of Medical Imaging, the role requires Cerner ESM experience, strong communication, accuracy, and the ability to multi-task across shifts. This full-time, on-site position offers a wage rate of $26.02–$28.05 per hour and a supportive, inclusive workplace.

Qualifications

• High school Diploma and/or post-secondary medical secretarial education or equivalent
• Successful completion of PM Access (training and testing to be provided)
• Proven experience in clinical scheduling environment with Cerner ESM
• Ability to utilize Cerner patient information system including ADT procedures, FirstNet tracking & triage registration, census reporting
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Microsoft Office experience in Word (to be tested)
• Typing - 30 WPM (to be tested)
• Medical terminology (to be tested)
• Ability to understand verbal and written instructions
• Capable of filing
• Ability to work all shifts
• Recent satisfactory performance and attendance records
• Brightshores' values and patient safety culture
• Commitment to inclusive, respectful, culturally safe workplace

Responsibilities

• Register, book, interview, schedule and confirm patient visits
• Scheduled order entry and data quality
• Utilize Cerner ESM and related Cerner modules for patient information and census reporting
• Maintain accurate patient data and handle multi-tasking across shifts

Skills

Interpersonal communication

Attention to detail

Patient-service oriented

Multitasking

Typing speed

Medical terminology

Verbal/written instructions

Education

High school diploma or medical secretarial education

Tools

Cerner ESM

Cerner patient information system

FirstNet tracking & triage

ADT procedures

Census reporting

Microsoft Word

Job description

DEPARTMENT: PATIENT SERVICE AGENT

POSITION LOCATION: OWEN SOUND

UNION AFFILIATION: OPSEU - CLERICAL

STATUS: FULL-TIME

REASON TO POST: NEW POSITION

WAGE RATE: $26.020- $28.046

Reporting to the Manager of Medical Imaging, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits as the primary focus. It also includes scheduled order entry and data quality.

QUALIFICATIONS

• High school Diploma and/or post-secondary medical secretarial education or equivalent
• Successful completion of PM Access (training and testing to be provided)
• Proven experience in clinical scheduling environment - which includes using Cerner ESM
• Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Microsoft Office experience in Word (to be tested)
• Typing - 30 WPM (to be tested)
• Medical terminology (to be tested)
• Ability to understand verbal and written instructions
• Capable of filing
• Ability to work all shifts
• Recent satisfactory performance and attendance records
• Demonstrate, promote and encourage Brightshores' values - We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
• Commitment to fostering an inclusive, respectful and culturally safe workplace that embraces diversity and promotes equity and belonging
• Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a safe and healthy work environment