Patient Registration Clerk {CUPE CS-26-387}

Workland; North Bay; On-site; CAD 42,000 - 60,000; Full time

Job summary

North Bay Regional Health Centre is seeking an administrative professional for its Emergency Department to support patient registration, bed allocation, and multi-disciplinary coordination. The role requires bilingual English/French proficiency and experience with fast-paced hospital workflows.

The successful candidate will join a collaborative health team and help ensure accurate documentation, timely patient flow, and compliance with collective agreements.

Qualifications

• Excellent interpersonal skills and ability to collaborate with health team.
• Ability to work in a fast-paced high-stress environment.
• Commitment to patient-focused care and positive relations.
• Good attendance and work record.
• Commitment to safety of staff, patients, volunteers, and visitors.
• Support and contribute to a culture of safety and prevention of adverse events.
• Bilingualism (Advanced English/French) required; formal French testing may occur.

Skills

Interpersonal skills

Fast-paced environment

Client groups management

Attendance

Safety commitment

Culture of safety

Bilingual English/French

Education

Medical Office Administration certificate

Medical Terminology certificate

Tools

Expanse

Job description

Department: Emergency Department

Initial competition is now closed.
We are continuing to accept applications until a candidate is selected.

The Emergency Department is open 24 hrs/day 7 days per week. It is staffed by a multi-disciplinary team of registered nurses, registered respiratory therapists, social services, pastoral care, crisis intervention, orthopedic technicians and other members of our health care team.

QUALIFICATIONS

Certification/Experience/Knowledge:

• Graduate of a Community College in the Medical Office Administration Program or equivalent required
• Medical Terminology Certificate required
• Clerical experience in Emergency required
• Patient Registration/Bed Allocation experience required
• Keyboarding skills (60 wpm/95% accuracy) and Data Entry Skills (6200 kph/95% accuracy) required
• Knowledge of Collective Agreements, payroll time sheet experience is an asset
• Knowledge of Expanse is preferred

Skills/Abilities:

• Excellent demonstrated interpersonal skills and the ability to work collaboratively with all members of the health team required
• Ability to work in a fast-paced high stress environment required
• Demonstrated ability to deal effectively with a variety of client groups to ensure patient focussed care delivery and positive customer relations required
• Good attendance and work record required
• Must demonstrate commitment to ensure the safety of fellow workers, patients, volunteers, and visitors
• Must support and contribute to a culture of safety and prevention of adverse health events in this organization
• Bilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.

Pay rate, benefits and other terms and conditions are as per the CUPE (Local 139) CollectiveAgreement

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER