Patient Nutrition & Call Center Specialist

Aramark Canada; Lethbridge; On-site; CAD 32,000 - 42,000; Full time

Job summary

Aramark Canada is hiring a Dietary Worker to support patient meal services via phone and software systems. You will liaise with medical staff to ensure accurate meal orders and nutritional support, while maintaining confidentiality and high service standards.

The role requires prior call center or customer service experience, fluency in English, and comfort with technology. Training provided; work involves coordinating with healthcare teams to meet patient dietary needs.

Qualifications

• Experience in customer service or call centers is preferred.
• Fluency in English required; bilingual is a plus.
• Comfort with using technology including web-based software and headsets.

Responsibilities

• Answer phones and take menu orders, directing calls for nutritional needs.
• Record patient orders using software and maintain knowledge of therapeutic diets.
• Collaborate with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintain confidentiality and comply with safety and sanitation standards.
• Adhere to ARAMARK's policies and regulatory requirements.

Skills

Customer service

Call center experience

English language

Tech-savvy

Tools

Call center software

Web-based software

Telephone headset

Job description

Aramark Canada is hiring a Dietary Worker to support patient meal services via phone and software systems. You will liaise with medical staff to ensure accurate meal orders and nutritional support, while maintaining confidentiality and high service standards.

The role requires prior call center or customer service experience, fluency in English, and comfort with technology. Training provided; work involves coordinating with healthcare teams to meet patient dietary needs.