Patient Information Clerk - Urology clinic

The Hospital for Sick Children; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

The Hospital for Sick Children is seeking a Patient Information Clerk for the Urology clinic. This role involves greeting patients, coordinating administrative tasks, and providing excellent customer service to families. You'll be essential in facilitating a supportive and efficient environment for patient care. Join a leading pediatric healthcare facility and contribute to transformative child health.

Benefits

Health, dental and life insurance

Focus on employee wellness

Commitment to Equity, Diversity, and Inclusion

Qualifications

• Previous clerical experience in a hospital/medical environment preferred.
• Basic proficiency with computers (i.e. word processing) required.
• Ability to be self-directed and flexible.

Responsibilities

• Greet patients and families at the clinic.
• Provide registration support and reminder calls.
• Coordinate administrative functions and provide clerical support.

Skills

Customer service orientation

Communication skills

Attention to detail

Organizational skills

Problem-solving abilities

Education

Diploma from a recognized Medical Administration program

Medical Terminology certificate

Job description

Join to apply for the Patient Information Clerk - Urology clinic role at The Hospital for Sick Children

Join to apply for the Patient Information Clerk - Urology clinic role at The Hospital for Sick Children

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Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

As a Patient Information Clerk in the 6D clinic (Urology and General Surgery clinics), you will frequently be the first point of contact when patients and families arrive to the department. You will provide service in a customer-focused manner. You will facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patients/families. You will also support the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner.

Here's What You'll Get To Do

• Greet patients and families, and assist in meeting their needs when appropriate
• Provide registration support to all patients and families coming to the 6D clinic
• Provide reminder calls to patients and families regarding their appointments
• Participate in myChart enrollment for patients and families
• Coordinate unit administrative functions to ensure efficient operation of the unit,
• Provide clerical support to all health care staff
• Perform other duties as assigned
  
  

Here's What You'll Need

• Diploma from a recognized Medical Administration program
• Medical Terminology certificate preferred
• Previous clerical experience in a hospital/medical environment preferred
• Basic proficiency with computers (i.e. word processing) required
• Strong communication, interpersonal and organization skills
• Demonstrated problem solving abilities
• Ability to be self-directed, to be flexible and to take initiative
• Attention to detail and efficient time management
• Strong customer service orientation
• Epic training and Patient registration experience are assets
  
  

Here's What You'll Love

• This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.
  
  

Employment Type;

• Permanent full-time
• 1.00FTE
• 37.5 hours per week
  
  

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

Technical difficulties? Email [e-mail] with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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