Patient Food Service Supervisor, Part Time

COMPASS GROUP CANADA; Hamilton; Hybrid; CAD 42,000 - 68,000; Full time

Job summary

Compass Group Canada is seeking a Food Service Supervisor to oversee daily patient meal service operations, supervise staff, ensure on-time delivery, and maintain compliance with dietary standards and QA programs. The role emphasizes coaching, scheduling, and safety oversight.

The position requires collaboration with dietitians, nursing staff, and unit teams to resolve nutrition concerns and deliver high-quality meals while maintaining HACCP and WHMIS standards.

Qualifications

• Food safety certification required or equivalent.
• Strong supervisory and leadership abilities with a track record of coaching staff.
• Excellent customer service and communication skills.
• Ability to work with diverse teams and coordinate with clinical/nursing staff.
• Knowledge of catering operations and food service processes.
• Experience in a unionized environment is an asset.

Responsibilities

• Supervise daily patient meal service operations and ensure timely, accurate meal delivery.
• Lead, coach, and support food service employees, including scheduling, training, performance management, and attendance monitoring.
• Ensure compliance with therapeutic diets, patient food preferences, allergies, and nutrition standards.
• Collaborate with Dietitians, Clinical Nutrition Managers, Nursing staff, and unit teams to resolve patient nutrition and meal service concerns.
• Conduct daily quality assurance audits of meal accuracy, temperatures, sanitation, and patient satisfaction.
• Monitor staffing levels and adjust assignments to meet operational requirements.
• Support recruitment, onboarding, orientation, and ongoing staff development.
• Assist Shift Managers to supervise multiple food service units.

Skills

Food safety certification

Supervisory skills

Customer service

Communication skills

Union experience asset

Knowledge of catering

Tools

Microsoft Office

Job description

CSNM membership required

Essential Duties and Responsibilities:

• Supervise daily patient meal service operations and ensure timely, accurate meal delivery to patients.

• Lead, coach, and support food service employees, including scheduling, training, performance management, and attendance monitoring.

• Ensure compliance with therapeutic diets, patient food preferences, allergies, and nutrition standards as directed by Clinical Nutrition.

• Collaborate with Dietitians, Clinical Nutrition Managers, Nursing staff, and unit teams to resolve patient nutrition and meal service concerns

• Conduct daily quality assurance audits of meal accuracy, food temperatures, sanitation practices, and patient satisfaction

• Monitor staffing levels and adjust assignments to meet operational requirements.

• Support recruitment, onboarding, orientation, and ongoing development of nutrition services staff.

• Assist the Shift Managers to supervise multiple food service units.

• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labor relation issues, track and produce reports on weekly inventories, sales revenue, labor and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications:

Think you have what it takes to be ourFood Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.