Patient Clerk-FT SOPP

Thunder Bay Regional Health Sciences Centre; Northwestern Ontario; On-site; CAD 39,000 - 40,000; Full time

Job summary

The Thunder Bay Regional Health Sciences Centre in Northwestern Ontario is seeking a Patient Clerk for the Outpatient Clinics. You will process orders, triage messages, books procedures and tests, and support reception for Medical Oncology, Radiation Oncology and New Patient Office.

Qualifications include a two-year health-related program or Medical Secretarial diploma, strong keyboarding (50 wpm), and experience with Mosaiq EMR/Meditech/NCompass.

Qualifications

• Two-year health-related program or Medical Secretarial diploma.
• Proficient typing (50 wpm) and MS Word.
• Strong interpersonal and organizational skills.
• Experience with Mosaiq EMR, Meditech, and NCompass.

Responsibilities

• Process physician orders and triage telephone messages.
• Book procedures, clinic appointments, and tests for Outpatient Clinics.
• Support reception and New Patient Office activities in Oncology units.

Skills

Communication skills

Organizational skills

Customer service

Typing speed 50 wpm

Education

Two-year health-related program

Medical Secretarial diploma

Tools

Mosaiq EMR

Meditech

NCompass

MS Word

Job description

· ImpactfulWork: Your leadershipwill directly influence the quality of care provided to our patients and the

efficiency of our operations, in a valuesbased team environment.

· CompetitiveCompensation: We offer acomprehensive benefits package and competitive salary to attract

· Healthcare of Ontario Pension Plan (HOOPP): We are proud toparticipate in the Healthcare of Ontario

Pension Plan (HOOPP),offering our employees the security and peace of mind that comes with having

access to a pensionplan. We understand the importance of financial well‑being and believethat a strong

pension recognizes ouremployees, like you, and provides a stable foundation for your future as partof our

overall compensationpackage. When you join, you automatically contribute to the Plan each payperiod. As

your employer, we alsocontribute $1.26 for every dollar you contribute.

Joining our team means that you will be an integral part ofachieving our mission, vision and values.

Our Mission:

We provide quality Care to Patients and Families, supported andadvanced by research, innovation

and education that is responsive to the needs of the peoples ofNorthwestern Ontario.

Our Vision:

Exceptional care for every patient, every time.

Our Values:

Diversity, Compassion, Excellence, Innovation, Accountability

About the role:

The Hospital strives to deliver care that is centred on patientsand families. Patient and Family Centred Care (PFCC)

is the provision of care that is respectful of, and responsive toindividual patient/family preferences, needs, and values

and ensures that those values guide all decisions. Creating acaring environment for patients and families ensures

continuity of care and fosters a learning environment. Applicantsare required to have a demonstrated knowledge,

understanding and commitment to this care philosophy.

Reporting to the Manager ‑ Outpatient Clinics, the PatientClerk provides services to the Outpatient Clinics, including

Medical Oncology,Radiation Oncology, Chemotherapy and RadiationTherapy Treatment, Reception and New Patient

Office. The Patient Clerk processes physician orders, triagestelephone messages and books procedures,clinic

appointments, and tests,.

Qualifications:

* Secondary school graduation (Grade XII)

* Specific health related program of two years and/or MedicalSecretarial graduate with two years experience

(oncology experience an asset)

* Medical terminology course

* Able to process orders, do lab order entry, and book diagnostictests

* Proficient computer skills including Microsoft Word, with aminimum keyboarding speed of 50 wpm

* Experience working with Mosaiq EMR ,Meditech, and NCompass

* Flexible, possessing good organizational skills and telephonedeportment

* Able to maintain accuracy and organizational skills in ademanding, fast paced, multifunctional, professional setting

* Strong interpersonal, communication and organizational skillswith the ability to maintain a professional positive

attitude in a customer service environment

Salary Range: $28.208 to 28.879

The Health Sciences Centre strives to ensure the safety andsecurity of the patients, visitors, employees and assets

financial and otherwise. All offers of employment to externalcandidates shall be conditional upon: a satisfactory

Criminal Records Check (CRC) where indicated, to ensure theabsence of relevant criminal convictions; and proof of

full vaccinations approved by Health Canada to Occupational Health& Safety. Candidates will have demonstrated

adherence to the Hospital's Code of Conduct. Regular attendance atwork is imperative, therefore, all applicants will

have to demonstrate a good attendance record to be considered forthis position.

We are committed to fostering an inclusive, equitable, andaccessible environment supporting diversity in our work

environment to provide quality care where all feel valued,respected, and supported. We are dedicated to building a

workforce reflective of the communities in which we live and serveand encourage Indigenous people, visible

minorities, and persons with disabilities to apply and self‑identify.Upon request, accommodations due to a disability

are available throughout the selection process.

As a proposed designated position under the French Language Policy(HR‑esa‑12) Level 1 ‑ French

Language Skills according to Thunder Bay Regional Health SciencesCentre's Oral Proficiency Scale are

required.

If there are no qualified applicants for the above position, theHospital may, at their discretion, train unqualified

individuals.