Patient Care Quality Advocate (Hybrid)

Island Health; Victoria; Hybrid; CAD 76,000 - 109,000; Full time

Benefits offered by this job

Hybrid work model

On-site at Royal Jubilee Hospital

Job summary

Island Health is seeking a Patient Care Quality Liaison at Royal Jubilee Hospital in Victoria, BC. The role focuses on leadership in addressing patient concerns, resolving complaints, and minimizing risk while collaborating with multiple stakeholders across units.

The position requires a bachelor’s degree and several years of crisis intervention experience, with strong writing and communication skills in a healthcare setting. Hybrid on-site work is required.

Qualifications

• Bachelor's degree in a relevant human services discipline.
• Three (3) years' related conflict resolution / crisis intervention experience.
• Knowledge of privacy laws and patient rights applicable to care environments.

Responsibilities

• Provide leadership and expert consultation in patient/client/resident issues.
• Collaborate with stakeholders to resolve complaints and minimize risk.
• Track, analyze, and report client feedback to identify improvement opportunities.
• Educate healthcare professionals and develop educational programs.

Skills

Laws & privacy knowledge

Client relations

Conflict resolution

Healthcare system knowledge

Educational program delivery

Interdisciplinary collaboration

Effective written communication

Workload prioritization

Education

Bachelor's degree in a relevant human services discipline

Job description

Island Health is seeking a Patient Care Quality Liaison at Royal Jubilee Hospital in Victoria, BC. The role focuses on leadership in addressing patient concerns, resolving complaints, and minimizing risk while collaborating with multiple stakeholders across units.

The position requires a bachelor’s degree and several years of crisis intervention experience, with strong writing and communication skills in a healthcare setting. Hybrid on-site work is required.