Patient Care Manager

Northern Health - BC; Hazelton; On-site; CAD 132,169 - 163,073; Full time

Benefits offered by this job

Comprehensive benefits package

Four weeks of vacation after one year

Employer-paid leadership development and training

Employee referral incentives

Job summary

Northern Health - BC is looking for a Manager, Patient Care Services at Wrinch Memorial Hospital in Hazelton, BC. This role involves providing strategic and operational leadership in a culturally responsive health setting, ensuring patient-centred care, and leading a high-performing team. The successful candidate will need a Bachelor’s in a health-related field and minimum five years of clinical experience, including two in a leadership role. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Qualifications

• Minimum five years recent clinical experience, including two years in a leadership role.
• Current registration with a relevant professional college or association preferred.
• Commitment to continuous learning and professional growth.

Responsibilities

• Lead and support high-performing interdisciplinary teams.
• Ensure excellence in patient-centred, culturally safe care.
• Oversee operations, quality improvement, and risk management.
• Manage approved resources effectively.
• Build strong partnerships with Indigenous communities.

Skills

Cultural Agility & Self‑Awareness

Empathy & Team Engagement

Results‑Focused Leadership

System Transformation

Program planning

Change management

Negotiation skills

Communication skills

Education

Bachelor’s degree in a health-related field

Job description

Lead with purpose. Make a lasting impact.

Northern Health is seeking an inspiring and culturally responsive leader to join our team as Manager, Patient Care Services at Wrinch Memorial Hospital. This is a rare opportunity to provide strategic and operational leadership in a close‑knit, community‑focused hospital serving a largely Indigenous population in northwestern British Columbia.

About the Role

Reporting within Clinical Operations, the Manager, Patient Care Services plays a pivotal leadership role in ensuring excellence in patient‑centred care across assigned clinical areas. In alignment with Northern Health’s vision, values, and strategic priorities, you will lead teams, steward resources, manage risk, and champion quality improvement to support safe, effective, and culturally respectful care.

You will apply sound management theory and practice to operations, staffing, performance monitoring, data analysis, and outcome measurement—while supporting physicians, staff, and partners to achieve shared goals.

Wrinch Memorial Hospital is a Level 3 community hospital offering:

• Acute Care
• Emergency Department
• Day Surgery
• Co‑located Primary Care and Community Services

Located on the unceded territory of the Gitxsan people, the hospital serves a broad geographic region in the Upper Skeena. Hazelton sits at the confluence of the Skeena (Xsan) and Bulkley (Wedzenkwah) Rivers, beneath the dramatic Stekyawden Mountain—offering an unmatched connection to land, culture, and community.

Key Accountabilities

• Lead and support high‑performing interdisciplinary teams
• Ensure excellence in patient‑centred, culturally safe care
• Oversee operations, utilization, quality improvement, and risk management
• Manage approved physical, financial, and human resources effectively
• Support strategic initiatives and system transformation
• Build strong partnerships with Indigenous communities, physicians, staff, and health partners.

Qualifications

• Bachelor’s degree in a health‑related field
• Minimum five (5) years recent clinical experience, including two (2) years in a leadership role
• Or an equivalent combination of education, training, and experience
• Current registration with a relevant professional college or association (preferred)
• Cultural Agility & Self‑Awareness – creates safe, inclusive environments
• Empathy & Team Engagement – builds trust, listens deeply, develops others
• Results‑Focused Leadership – implements decisions through respectful processes
• System Transformation – champions meaningful change that improves outcomes for Indigenous peoples
• Strong program planning, change management, negotiation, and communication skills
• Commitment to continuous learning and professional growth

Total Rewards

• Salary range: approximately $132,169 – $163,073, based on qualifications and experience
• Comprehensive benefits package (extended health, dental, municipal pension)
• Four weeks of vacation after one year
• Employer‑paid leadership development and training
• Employee referral incentives
• Short commutes and unparalleled access to outdoor adventure

Why Northern Health

Northern Health delivers hospital and community‑based health services across nearly 600,000 km² of northern BC, supporting over 300,000 residents in partnership with 55 First Nations communities. With more than 12,000 staff and physicians, we are deeply committed to high‑quality, person‑centred care rooted in collaboration, respect, and innovation.

If you are a values‑driven leader ready to make a meaningful difference in a community where your work truly matters, we invite you to apply.