Manager, Clinical Operations

Northern Health; Prince Rupert; On-site; CAD 132,000 - 163,000; Full time

Benefits offered by this job

Extended health

Dental

Municipal pension plan

Moving expenses support

Employee referral program

Leadership development

Outdoor activities access

Short commutes in BC

Job summary

Northern Health in Prince Rupert is seeking a Manager, Clinical Operations to provide leadership for patient-centered care within defined clinical areas. You will oversee operations, utilization, risk management, and quality improvement, guiding staffing, budgeting, and data gathering to develop outcomes.

You will lead teams, drive change, negotiate with stakeholders, and ensure alignment with the organization’s vision and priorities.

Qualifications

• Bachelor's degree in a health-related field.
• A minimum of five (5) years recent, related clinical experience, including two years in a leadership role.
• Or an equivalent combination of education, training, and experience.
• Current registration with the relevant professional college or association preferred.

Responsibilities

• Provide leadership and direction for operations, management, utilization, risk management and quality improvement.
• Oversee staffing, financial and physical resources to ensure efficient service delivery.
• Develop outcome measures and gather data to monitor clinical area performance.
• Guide change and ensure alignment with Northern Health's goals and strategic priorities.

Skills

Leadership

Strategic planning

People management

Performance improvement

Stakeholder engagement

Risk management

Quality improvement

Data analytics

Negotiation

Change management

Education

Bachelor's degree in a health-related field

Job description

If you are looking for friendly, supportive staff, and work life balance this may be just the opportunity that will take your career to a new level. In accordance with the established vision, mission, values and strategic priorities of the organization, the Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Northern Health. Starting salary will be approximately from $132,169 to $163,073 and will be based on education, training, experience, reporting structure and salaries of similar positions.

Qualifications

• Bachelor's degree in a health-related field.
• A minimum of five (5) years recent, related clinical experience, including two years in a leadership role.
• Or an equivalent combination of education, training, and experience.
• Current registration with the relevant professional college or association preferred.

Skills and Abilities:

• Leads Self/Cultural Agility - self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy - fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation - takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results.
• Develops Coalitions/Building a Trust-Based Relationship - builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion - demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Indigenous people.
• Demonstrated ability to guide individuals and groups while maintaining group cohesion, motivation, commitment, and effectiveness.
• Demonstrated ability to effectively introduce and manage change that is consistent with the vision, purpose, and operating principles of Northern Health.
• Demonstrated ability to plan, develop, implement, manage, and evaluate programs.
• Excellent negotiation skills to relate effectively with clients, medical staff, and members of the interdisciplinary team.
• Ability to define own continuing education needs and maintain competency through reading literature, management workshops, seminars, and available educational offerings.

Where you will be working:

Facility

Additional details about this facility's programs and care environment can be found through Prince Rupert Regional Hospital

Community

Information about living, working, and thriving in the area is available through Prince Rupert

More about Northern Health

Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.

What Northern Health Has to Offer You!

• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

Important Application Information

Please ensure you upload the following documents as part of your application:

• Registration number (if you belong to a regulated profession).
• Program certificates or diplomas.
• High school, college, or university transcripts.
• Cover letter and resume (recommended).

International Applicants

Before applying, please review the steps outlined on our Northern Health Careers page: Information for international applicants