Patient Care Coordinator - Downtown Dental of Hamilton

Dentalcorp; Hamilton; On-site; CAD 35,000 - 55,000; Full time

Job summary

A leading dental practice in Hamilton seeks a skilled administrator dedicated to exceptional patient service. Responsibilities include managing appointments, billing, and patient communications. Join a team that values work-life balance, offers career development, and provides competitive compensation.

Benefits

Competitive compensation

Corporate gym membership

Employee and Family Assistance Program

Career development opportunities

Modernized technology access

Work-life balance

Qualifications

• Minimum 1 year of Administrator experience required.
• Clinical background considered an asset.
• Experience with Dental software and treatment planning.

Responsibilities

• Optimize appointment schedule and manage patient inquiries.
• Bill patients and manage records effectively.
• Provide excellent patient service using active listening.

Skills

Communication

Active listening

Empathy

Education

Administrator experience

Clinical background

Experience with dental software

Experience with treatment planning

Job description

About us:

Our general dentists and staff are dedicated to serving the downtown Hamilton community. It is our goal at Downtown Dental of Hamilton, to provide exceptional dentistry and customer service to all our patients always. We are located in the heart of Downtown Hamilton and have been proudly serving this community for over 30 years! Our dental professionals provide a wide variety ofdental servicesincluding Oral Surgery,Invisalign, Cosmetic Services, Implants and Family Services.

We pride ourselves on providing quality dental care and 4.7 stars on Google reviews is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Our modern and bright dental practice is located at 105 Main St East in Hamilton, ON.

Schedule:
Monday - Thursday: 7:45 am - 5:15 pm

Benefits of Joining Our Team:
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of Administrator experience required
• Clinical background considered an asset
• Experience with Dental software

• Experience with treatment planning

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.