Patient Care Coordinator - Advanced Imaging

MIC; Edmonton; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work arrangements

Health & dental coverage

Vacation policy

Pension program (RPP)

Learning & development

Wellbeing programs

Vacation purchase-sell

Employee recognition events

Job summary

MIC Medical Imaging is seeking a Patient Care Coordinator for its Century Park location in Edmonton. The role coordinates and schedules examinations across MRI/CT/PETCT, ensuring efficient bookings and adherence to clinical protocols while delivering excellent patient experiences.

In this permanent full-time position, you will collaborate with patients, referring doctors, radiologists, technologists and admin teams to support protocol review, exam readiness and continuity of care.

Qualifications

• 1–2 years of experience as a call centre/booking agent or medical receptionist.
• Medical Office Assistant certification is an asset.
• Excellent verbal and written communication with patients and offices.
• Proficiency with computers and booking systems, with attention to detail.

Responsibilities

• Process imaging referrals and schedule CT/MRI/PETCT per protocols.
• Provide exam-specific info, prep instructions and expectations to patients.
• Coordinate with referring offices, radiologists, technologists, and admin staff.
• Enter and update patient data accurately in booking systems; manage changes.
• Support billing and privacy-compliant handling of records.

Skills

Call centre experience

Effective communication

Proficient with computers / booking系统

Patient‑centered service

Team collaboration

Education

Medical Office Assistant certification

Tools

Electronic booking systems

Job description

Patient Care Coordinator - Advanced Imaging

Edmonton, AB, Canada

Job Description

Posted Wednesday, August 26, 2026 at 8:00 AM | Expires Friday, September 11, 2026 at 7:59 AM

Welcome to MIC Medical Imaging!

At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal.

If you are looking for a meaningful career opportunity, our organization could be the perfect fit!

The Opportunity

MIC is looking for a Patient Care Coordinator to join its advanced booking department out of our Century Park location. An Advanced Imaging Patient Care Coordinator is responsible for coordinating and scheduling examinations across MRI/CT/PETCT. They ensure bookings are completed efficiently, accurately and in accordance with the clinical protocols,templates and contractual obligations. Working collaboratively with patients, referring doctors, radiologists, technologists and administrative teams, they coordinate protocol review and support exam readiness to ensure exceptional patient experience.

Status:Permanent full-time

Location:MIC Century Park- #201-2377 111 ST NW, Edmonton, AB T6J 5E5

Hours:6:45am - 5:00pm, possible evening and weekends.

Role and Responsibilities

• Appointment Requests : Receive and process imaging referrals from multiple sources including contract partners and private-pay imaging. Reviewing referrals for completeness and obtain addition info when required.
• Patient Communication : Provide detailed exam-specific information, prep instructions, screening requirements and appointment expectations. Support patients through the complex booking process with professionalism and empathy.
• Interdisciplinary Communication : Communicate effectively with referring offices, radiologists, technologists, and internal teams to support accurate scheduling and continuity of care. Collaborate with operational and clinical teams to resolve booking issues and support efficient workflow.
• Scheduling: Scheduling CT/MRI/PETCT examinations for private pay patients and contract partners according to established protocols and clinical requirements.
• Phone Calls: Receive calls from patients, physician offices, and referral sources. Contact patients to book and confirm appointments once exams have been protocoled.
• Emai l: Process requests received through electronic communication channels, ensuring timely follow up and resolution.
• Record keeping: Accurately enter patient information and appointment details into booking systems including updates, changes and cancellations. Organize, track and prioritize incoming requisitions to ensure timely review and protocoling by radiologists and technologists.
• Billing and Contract Services: Ensure contract-specific requirements, pricing structures and billing processes are followed accurately. Quote and process payments and maintain accurate billing documentation.
• Health Records: Process image and records of requests, including the import and export of diagnostic imaging studies in accordance with privacy and organizational requirements.
• Compliance & Confidentiality: Adhere to policies regarding patient confidentiality and data protection.
• Other duties as required.

Required Qualifications

• One to two years of experience as a call centre/booking agent or medical receptionist, preferably within a diagnostic imaging environment.
• Medical Office Assistant certification is considered an asset.
• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with patients, physician offices, referral sources, and internal teams.
• Demonstrated patient-centred customer service approach, with the ability to exercise patience, empathy, respect, discretion, and professionalism in all interactions.
• Proficiency with computers, electronic booking systems, and general office software, with the ability to learn and adapt to new technology and scheduling platforms.
• Strong attention to detail and organizational skills, with the ability to accurately enter and maintain appointment and patient information while managing competing priorities.
• Ability to work effectively as part of a team and collaborate with clinical, operational, and administrative staff to support efficient workflow and continuity of care.
• Knowledge of medical terminology, particularly radiology and diagnostic imaging terminology such as CT, MRI, ultrasound, X-ray, and related examinations, is considered an asset.
• Demonstrated understanding of, and commitment to, patient confidentiality, privacy, data protection standards, and applicable healthcare regulations.

Posting Closing Dat e: September 10, 2026

The MIC Story

MIC Medical Imaging is Canada’s largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more. MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community‑based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub‑specialized radiologists in the province, unique work environments, state‑of‑the‑art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships

Imaging Excellence Starts with Healthy, Engaged Employees

• Competitive compensation
• F lexible work commitments to accommodate life changes (i.e. full time, part time, casual)
• C omprehensive health and dental coverage
• V acation allocated on years of services
• E mployer-sponsored pension program (RPP)
• P rofessional learning and development opportunities
• S upports to improve the physical and mental health of our employees
• V acation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees
• R ecognition events including an annual staff holiday party, site celebrations, and social events for staff and their families.

MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace.