Patient Care Coordinator

Uhnresearch; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Care Coordinator to join their dynamic team in the Medical Surgical Neuro ICU. This role not only involves providing exceptional patient care but also mentoring and guiding team members in a fast-paced environment. With a focus on collaboration, the successful candidate will engage in quality improvement projects and have opportunities for professional development. Enjoy a competitive salary, a supportive work culture, and a variety of benefits that enhance your career journey. If you are passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Competitive Offer Packages

Healthcare of Ontario Pension Plan

Close Access to Transit

Flexible Work Environment

Opportunities for Development

Corporate Discounts

On-Site Gyms

Qualifications

• 3+ years nursing experience in a tertiary care ICU.
• Demonstrated leadership abilities and team building skills.

Responsibilities

• Performing HR, financial, and administrative responsibilities.
• Liaising with the multi-disciplinary team to ensure quality patient care.

Skills

Leadership Abilities

Communication Skills

Clinical Skills

Problem-Solving Skills

Organizational Skills

Education

Baccalaureate in Nursing

Masters in Nursing

Tools

MS Word

Excel

SharePoint

EPIC

Incident Reporting Software

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Site:Toronto Western Hospital
Department:MSNICU
Reports to:Nurse Manager
Work Model:On-Site
Wage Range: $44.51 to $55.64 per hour
Hours: 37.5 hours per week
Shifts:Days - 8, 10 or 12 hour variations with occasional weekend and evening
Status:Permanent Full-Time
Closing Date:May 15, 2025

Position Summary

In the Toronto Western 38 bed Medical Surgical Neuro ICU (MSNICU), the interdisciplinary team provides care to patients who require advanced ventilatory and hemodynamic support to overcome the complex challenges of neurosurgical emergencies, shock syndrome, and multisystem failure.

Reporting to the Unit Manager, as a member of the multi-disciplinary team on the MSNICU, the Patient Care Coordinator acts as a resource for the multidisciplinary team. This position plays a leadership role by mentoring and providing direction, ongoing development and preceptorship to team members.

Furthermore, as a member of the MSNICU you will have a variety of career development opportunities such as:

• Involvement in Quality Improvement and/or research projects as part of the Krembil Nursing Awards
• Nursing fellowship opportunities through the Collaborative Academic Practice within UHN
• Involvement in unit-based councils to implement change

Duties

Patient Care Coordinator (PCC) – Responsibilities/Duties

• performing human resources, financial and administrative responsibilities to ensure efficient and effective unit operation
• liaising with manager and P&C team members for recruitment of new employees including but not limited to: screening applicants, booking interviews, participating in interviews, reviewing references and liaising with potential candidates
• Supporting administrative onboarding process such as registering candidates for e-Learning or coordination with APNE for onboarding processes.
• liaising with members of the multi-disciplinary team to ensure high standards of quality and optimal management of patient care outcomes
• contributing to nurses, students and ancillary staff development by promoting and ensuring a supportive and collaborative learning environment within the service(s)/cluster area based on the principles of adult learning and practice standards
• performing cross-functional duties consistent with the job classification as assigned or requested
• The PCC’s other responsibilities include supporting the Co-lead for the Critical Care Response Team (CCRT), working with the physician lead and members of the CCRT to meet the objectives of the team.

Qualifications

• Baccalaureate in Nursing required, Masters preferred/prepared
• Three years nursing experience in a tertiary care ICU
• Current MSNICU experience preferred
• Previous leadership experience preferred
• CCRN an asset
• Demonstrated leadership abilities required with prior leadership experience preferred
• Demonstrated ability towards team building and collaboration
• Effective organizational, interpersonal, and communication skills
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgment with ability to multi-task
• Excellent decision making and problem-solving skills
• Clinical and patient teaching skills
• Excellent skills in MS Word, Excel, SharePoint, EPIC, and Incident Reporting software

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.