Patient Care Coordinator

Canadian Addiction Treatment Centres (CATC); Sault Ste. Marie; On-site; CAD 1,000; Full time

Job summary

Join a compassionate and dedicated healthcare team focused on transforming the lives of individuals affected by addiction. As a Patient Care Coordinator, you will be the first point of contact for patients, providing essential information and support. Your role involves collaborating with a multidisciplinary team to implement and evaluate treatment plans, ensuring a high standard of care. This position offers a fulfilling opportunity to make a real difference in the lives of others while working in an inclusive and supportive environment. If you are passionate about helping those in need and thrive in a collaborative setting, this role is perfect for you.

Benefits

Healthcare Spending Account

Employment Assistance Program

Discounted Gym Memberships

Paid Time Off

Professional Development Opportunities

Retirement Savings Plan

Service Recognition Program

Qualifications

• Strong commitment to working with individuals living with addiction.
• Completion of High School Diploma or GED is required.
• Current First Aid and CPR Certification is required.

Responsibilities

• Collaborate with the interdisciplinary team to support patient treatment plans.
• Supervise urine drug screening and testing.
• Respond to inquiries and make referrals within the healthcare team.

Skills

Customer Service

Compassion

Mental Health Awareness

Collaboration

Communication

Education

High School Diploma or GED

Certificate in Medical Office Administration

Tools

Microsoft Office

Electronic Medical Records

Job description

Division: Ontario Addiction Treatment Centres

Location: Sault Ste. Marie, ON (500 Queen St E, Sault Ste. Marie, ON P6A 2A1)

Job Type: Full-Time Permanent

Hours: 40 hours per week, Monday - Fridays (8:00 am - 4:00 pm)

Pay Rate: $17.71 per hour

Union: This position is represented by U.F.C.W. Local 175.

Reference ID: 001-OATC-1948

Come join our growing organization as a part of a high-performing CARE team that is committed to changing the lives of people suffering from addiction!

What You’ll Love About Catc

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE CARE:

Compassion | Accountability | Respect | Excellence

• Wellness – Benefits including Healthcare Spending Account, Employment Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, bereavement and mental health.
• Career Development - Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future – Retirement Savings Plan
• Employee Recognition - Service Recognition Program

About The Position

The Patient Care Coordinator is the first point of contact and provides general information to patients and the public relating to their questions, concerns and/or suggestions. The Patient Care Coordinator is a multi-faceted role in which facilitates the opioid agonist therapy treatment program. The Patient Care Coordinator collaborates with members of the CATC interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient in their journey to recovery.

Your Duties And Responsibilities

• Collaborate with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Supervise urine drug screening, and testing using a dipstick.
• If appropriately trained perform venipuncture, ECGs and assess other vitals as required.
• Management of Patient active scripts including script cancellation as per Rx protocol.
• Maintain a high level of competency in Electrical Medical Records use including verification of health card, scheduling, information entry and assessment, data management, and document management.
• Communicate with MRP, Pharmacy and Nurse around patient needs, change in status and all emergency situations.
• Facilitates clients in OTN sessions and conducts CARE calls.
• Responds to general inquiries and makes appropriate referrals within CATC Healthcare Team.

What You’ll Need To Have

• Strong commitment to working with individuals living with addiction and mental health.
• Completion of a High School Diploma and/or GED or equivalent is required.
• A certificate in Medical Office Administration or Health Services is an asset.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is required.
• Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.

About The Company

At Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.