Passenger Movement Advisor - Temporary / Chef des mouvements des passagers - Temporaire

Air Canada; Toronto; On-site; CAD 40,000 - 60,000; Part time

Job summary

A leading Canadian airline is seeking a Passenger Movement Advisor for a temporary role in Toronto. You will act as an advocate for customers, ensuring seamless travel experiences that align with the airline's standards. The ideal candidate has a minimum of two years of customer service experience, preferably in the airline industry, and strong communication skills. Knowledge of relevant software and flexibility to work various shifts are essential. Join our dynamic team to enhance customer journeys.

Qualifications

• Minimum two years of customer service experience, preferably with an airline.
• Demonstrated punctuality and dependability in a fast‑paced environment.
• Willingness to work various shift patterns, including weekends and holidays.

Responsibilities

• Serve as an advocate for customers during day‑of‑operations decision‑making.
• Ensure a seamless travel experience aligned with brand and schedule.
• Support operational recovery initiatives, providing planning guidance.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Knowledge of Altea CM

Education

Post-Secondary Education in a related field

Tools

Microsoft Suite

Netline

S4A applications

Job description

Passenger Movement Advisor - Temporary

Air Canada is a leading Canadian airline, recently ranked the best Airline in North America. Join our diverse and vibrant team to help deliver a seamless travel experience for customers.

Responsibilities:

• Serve as an advocate for Air Canada customers during day‑of‑operations decision‑making.
• Ensure a seamless and consistent travel experience aligned with the Air Canada brand and schedule.
• Identify potential customer impacts proactively and implement measures to minimize disruptions.
• Support operational recovery initiatives, providing planning guidance and strategic support.
• Safeguard customer journeys and uphold Air Canada’s commitment to service excellence.

Qualifications:

• Post‑Secondary Education in a related field (an asset).
• Minimum two years of customer service experience, preferably with an airline.
• Knowledge of Altea CM, Inventory, Netline, Microsoft Suite, and S4A applications is an asset.
• Excellent verbal and written communication skills.
• Fundamental understanding of airline operations at a network carrier (an asset).
• Sound understanding of passenger accommodation and protection.
• Demonstrated punctuality and dependability in a fast‑paced environment.
• Willingness to work various shift patterns, including weekends and holidays.

Refer to the Air Canada Careers page for full job details.

Seniority Level

• Not Applicable

Employment Type

• Temporary

Job Function

• Other
• Industries: Airlines and Aviation