Parts Warranty Administrator

TTC (Toronto Transit Commission); Toronto; Hybrid; CAD 80,000 - 100,000; Part time

Benefits offered by this job

Hybrid work

Defined pension plan

Health, dental and vision coverage

Professional development opportunities

Job summary

The Toronto Transit Commission (TTC) is seeking a Parts Warranty Administrator in Toronto for a temporary role in Materials Management – Planning & Inventory Control. The incumbent will coordinate, process and track aftermarket warranty and core claims, review contract clauses, and prepare claim documentation to secure accurate compensation.

The role requires strong Excel/Office skills, meticulous documentation, and the ability to collaborate with multiple TTC departments and external vendors.

Qualifications

• University degree or college diploma in a related discipline, or an equivalent combination of education, training, and experience
• Strong knowledge of core and aftermarket warranty claim management practices
• Excellent administrative skills with proficiency in Excel, Word, Access, Outlook, and related applications
• Detail-oriented with sound judgment and strong interpersonal, verbal, and written communication skills
• Ability to manage multiple priorities and meet critical deadlines
• Ability to work independently with minimal supervision
• Ability to recognize and identify cores and parts visually
• Must have or rapidly acquire comprehensive knowledge of the Ontario Human Rights Code and related orders, including accessibility and accommodation requirements

Responsibilities

• Review aftermarket warranty contracts to ensure compliance with TTC requirements
• Coordinate with vendors and manufacturers on warranty processes and RMAs
• Gather and submit complete warranty claim packages and track status
• Maintain and update warranty databases and generate reports
• Use TTC systems (IFS and databases) to verify part details and costs
• Advise Finance on claim status for potential action

Skills

Analytical skills

Documentation

Office software

Planning & organizing

Policy understanding

Education

Related discipline degree/diploma

Tools

Excel

Word

Access

Outlook

Job description

Career Opportunities: Parts Warranty Administrator (13881)

Requisition ID13881-Posted10/29/2026-Materials Management (20000009)-Planning & Inventory Control (30000280)-Job Opportunity

Requisition ID: 13881
Number of Vacancies: 1
Department: Materials Management (20000009) - Planning & Inventory Control (30000280)
Salary Information: 80,353.00 - 100,445.80
Pay Scale Group: 07SA (CAN/S/J/07SA)
Employment Type: Temporary Until June 2028
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On : October 29, 2026
Last Day to Apply: November 10, 2026

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The TTC has an exciting temporary opportunity in the Materials Management – Planning & Inventory Control department. The Aftermarket Warranty Administrator is responsible for coordinating, processing, and tracking aftermarket warranty and core claims to ensure the TTC receives full and accurate compensation. The role includes reviewing warranty contract clauses, preparing and submitting claim documentation, maintaining detailed databases, and ensuring compliance with established warranty procedures.

The position works closely with Distributed Inventory Control, Central Inventory Control, Inventory Planning, Purchasing & Sales, and other TTC departments, as well as with manufacturers and vendors on warranty-related matters.

What You Will Do

You will be responsible to review aftermarket and core warranty contract clauses to ensure TTC administrative and process requirements are met.

The selected incumbent will ensure vendors and manufacturers comply with established warranty procedures and determine appropriate disposition of parts (return to vendor/manufacturer or scrap upon claim closure).

Your role will include reviewing return requests/non-conformance reports (NCR’s), verifying return eligibility, tracking Return Material Authorizations (RMAs), and ensuring all required documentation is submitted accurately. Additionally, you will coordinate with vendors, purchasing, inventory management, commercial management, engineering teams and warehouse personnel to facilitate timely return shipments and maintain compliance with company policies

In this role, you will review return requests/non-conformance reports (NCR’s), verify return eligibility, track Return Material Authorizations (RMAs), and ensure all required documentation is submitted accurately. Coordinate with vendors, purchasing, inventory management, commercial management, engineering teams and warehouse personnel to facilitate timely return shipments and maintain compliance with company policies

You will arrange shipment of cores and parts to vendors and manufacturers as well as verify all required identification information (e.g., bus number, part description, failure details, serial numbers) is provided.

You will request missing information from internal staff to complete warranty claims.

You will compile and submit complete warranty claim packages to vendors and manufacturers, liaise with vendors and manufacturers to exchange required information, follow up on outstanding claims, and confirm approvals for part disposal.

You will provide part information (e.g., serial number, purchase/repair date) to assist Materials Management with warranty disputes, enter warranty and core claim information into databases; track claim status and act regarding acceptance, payment, material return, or scrapping approval.

You will maintain databases and generate timely reports and recommend improvements to reporting tools or database functionality.

The selected incumbent will use the Industrial Financial System (IFS) and internal records to gather part details such as identification numbers, purchase dates, repair history, and costs, reconcile claim payments against submissions, follow up with Materials Management and Purchasing staff to ensure timely submission of warranty related materials.

You will advise the Finance Department on claim status for potential legal or further action.

You will perform related duties as assigned.

What Skills Do You Bring?

Apply analytical skills

Maintain documentation and historical records

Use office technology, software and applications

Plan and organize activities / projects to meet section and organizational goals

Understand and apply administrative policies, processes, and procedures

What Qualifications Do You Bring?

University degree or college diploma in a related discipline, or an equivalent combination of education, training, and experience

Strong knowledge of core and aftermarket warranty claim management practices

Excellent administrative skills with proficiency in Excel, Word, Access, Outlook, and related applications

Detail-oriented with sound judgment and strong interpersonal, verbal, and written communication skills

Ability to manage multiple priorities and meet critical deadlines

Ability to work independently with minimal supervision

Ability to recognize and identify cores and parts visually

Additional Requirements

Must have or rapidly acquire comprehensive knowledge of the Ontario Human Rights Code and related orders, including accessibility and accommodation requirements.

Knowledge of Materials & Procurement procedures and terminology is an asset.

Must have or quickly acquire knowledge of departmental and corporate policies, procedures, standards, and practices.

Must have or quickly acquire working knowledge of TTC systems such as IFS and other section databases.

Must have or quickly acquire the ability to identify cores and parts using available resources (manuals, digital references, etc.).

Successful completion of TTC Subway/Surface Rulebook Training, if required, including annual updates.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging, representation and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.