Parts Technician

Western Tractor; Taber; On-site; CAD 45,000 - 60,000; Full time

Job summary

Western Tractor is seeking a dedicated Parts Technician to enhance our customer service and support operations. The role involves assisting customers in finding parts, managing inventory, and ensuring high standards of service excellence. This position provides opportunities for training, competitive compensation, and work-life balance, making it ideal for those passionate about agriculture and customer service. Join our team to make a direct impact in the agricultural industry!

Benefits

Paid Time Off starting at 3 weeks

Comprehensive health benefits package

Annual boot and tool allowance

Sponsorship opportunities for apprentices

Competitive compensation scale

In-depth training programs

Qualifications

• 2 years' experience within a Parts department.
• Experience with John Deere agricultural equipment is an asset.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Assist customers at the parts counter by understanding their needs.
• Read and interpret parts diagnostics and diagrams.
• Utilize computerized inventory systems to track down parts.

Skills

Customer Service

Diagnostic Reading

Inventory Management

Technical Proficiency

Time Management

Education

Journeyperson Parts Technician designation

Second or third year Apprentice Parts Technician

Tools

Microsoft Office

Browser-based inventory systems

Job description

At Western Tractor, we’re committed to delivering the right part at the right time, every time. We’re looking for a passionate and detail-oriented Parts Technician to join our team. If you thrive in a fast-paced environment, love working with your hands, and enjoy helping customers find exactly what they need, we want to meet you!

Customer Service Excellence: Assist customers at the parts counter by understanding their needs and efficiently locating the correct parts to get them back up and running.

Master Diagnostics: Read and interpret parts diagnostics, diagrams, and technical drawings to ensure precision in every order.

Utilize Technology: Navigate computerized inventory systems and parts libraries to track down the perfect part.

Handle Special Orders: Follow up on special orders and keep customers informed as soon as their parts arrive.

Merchandising Support: Help create and maintain eye-catching merchandising displays that showcase our parts and promotions.

Promote Our Specials: Actively promote dealership specials and merchandising campaigns, boosting sales and customer satisfaction.

Customer Satisfaction: Ensure every customer feels valued and appreciated, creating a welcoming atmosphere at all times.




Requirements

Education: Second or third year Apprentice Parts Technician.Journeyperson Parts Technician designation or equivalent experience is an asset.

Experience: A minimum of 2 years' experience within a Parts department. Previous John Deere agricultural equipment and product experience is an asset.

Technical Skills: Experience using online inventory systems and standard desktop applications including Microsoft Office and other browser-based programs, along with a demonstrated understanding of sales processes.

People-Focused: Strong interpersonal skills with experience connecting with customers while maintaining a professional image and establishing rapport.

Soft Skills: Strong time management skills, ability to be adaptable, problem solving skills, and attention to detail.

Physical Capability: Ability to lift, carry, push, and pull up to 50 lbs with long periods of standing and walking.

Valid Driver's License: You'll need this for parts deliveries.




Benefits

Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.

Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on-the-job hours and experience toward your Apprenticeship.

Benefits: We provide a comprehensive health benefits package to keep you and your family healthy along with an employer-matched Registered Retirement Savings Plan.

Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.

Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.


Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Have questions? Send us an email at [e-mail]