Parts & Services Sales Representative

Sandvik; Surrey; On-site; CAD 70,000 - 110,000; Full time

Job summary

Sandvik Mining is seeking a Parts & Service Sales Representative (PSSR) focused on Rotary Drills to grow aftermarket parts and service sales within an assigned customer base. The role involves building customer relationships, identifying opportunities, and coordinating support that improves equipment productivity and reliability.

The position requires a technical degree or 2-year college diploma, 4+ years in heavy equipment/mining, and bilingual English/French communication.

Qualifications

• Minimum 4 years of technical knowledge in heavy equipment/mining; sales experience preferred.
• Bilingual English/French is preferred.
• Excellent written and verbal communication skills.
• Experience with Sandvik products is a plus.
• Strong analytical and data analysis skills.

Responsibilities

• Develop aftermarket sales opportunities through fleet gap analysis and site assessments.
• Build strong customer relationships and work with account teams to achieve sales targets.
• Coordinate timely resolution of aftermarket issues and identify training needs.
• Provide customer feedback to Product Line Managers to support product offerings.
• Maintain accurate customer and fleet records; conduct quarterly fleet audits and report findings.
• Ensure accounts comply with sales terms and support inventory counts, including consignment stock.
• Other duties as assigned.

Skills

Technical knowledge

Bilingual (English & French)

Communication skills

Data analysis

Proactive

Customer service

Driver's license

Travel up to 50%

Education

Technical degree or 2-year college diploma

Tools

CRM software

Job description

Parts & Service Sales Representative (PSSR)

Location: Western Canada

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Sandvik Mining is seeking a PSSR focused on Rotary Drills to grow aftermarket parts and service sales within an assigned customer base. You will build customer relationships, identify opportunities across existing fleets, and coordinate support that improves equipment productivity and reliability.

What You Will Be Doing

• Develop aftermarket sales opportunities through fleet gap analysis and customer/site assessments.
• Build strong customer relationships and work with account teams to achieve agreed sales targets.
• Coordinate timely resolution of aftermarket issues and identify customer training needs.
• Provide customer feedback to Product Line Managers to support product offerings.
• Maintain accurate customer and fleet records, conduct quarterly fleet audits, and report on sales opportunities and customer satisfaction.
• Ensure accounts comply with sales terms and support inventory counts, including consignment stock.
• Other duties as assigned

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What You Will Bring Along

• Technical degree or two-year college diploma
• Four (4) or more years of technical knowledge in the heavy equipment or mining industry; sales experience is preferred
• Ability to work in both French and English
• Excellent written and verbal communication skills
• Previous knowledge of or experience with Sandvik products is considered an asset
• Strong analytical and data analysis skills
• Computer literacy; experience with Customer Relationship Management software is an asset
• Strong customer service focus
• Proactive with demonstrated initiative
• Valid driver's licence with a safe driving record
• Ability and willingness to travel locally and domestically up to 50% of the time

In return for your passion and drive we will offer you...

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process.