Parts Sales Professional

Enns Brothers Limited; Oak Bluff; On-site; CAD 42,000 - 52,000; Full time

Job summary

Enns Brothers Limited in Oak Bluff is seeking a Parts Sales Professional to serve customers at the parts counter, identify the right parts for each need, and ensure a seamless shopping experience every time.

The role supports a locally managed business with access to John Deere University training and company courses, plus ongoing product knowledge improvements to assist customers with repairs.

Qualifications

• 2-3 years of experience in parts sales or customer service.
• Excellent customer service and relationship management.
• Strong verbal communication and a positive attitude.
• Familiar with the sales process.
• Ability to use computerized inventory and ordering system.
• Basic mechanical knowledge.

Responsibilities

• Serve customers at the parts counter by understanding their requirements and locating the correct part.
• Assist customers in determining required parts with expert knowledge.
• Suggest additional parts to support repairs and boost success rates.
• Handle incoming parts calls across product lines.
• Create a welcoming, well-served atmosphere for customers.
• Provide timely written quotes and follow up on quotes.
• Follow up on special orders and notify customers upon receipt.
• Ensure billing accuracy on parts against work orders.
• Stay current on new products and model updates to upgrade knowledge.

Skills

Customer service

Verbal communication

Sales process knowledge

Experience: 2-3 years

Public presentation

Inventory software

Mechanical aptitude

Parts terminology

Tools

Inventory management system

Job description

Our Oak bluff location is adding to their parts team and looking to fill the role of Parts Sales Professional. This position creates value by providing the right part, for the right customer need, at the right time, every time. As a customer interface point, the actions of the person in this position have a direct impact on our ability to provide an incomparable customer experience.

Enns Brothers is a successful Manitoba company that has been in business for over 60 years. The company has built a reputation on traditional values like fairness and dependability. We think its important to have our branches locally managed and actively support the communities where we live and work. Enns Brothers also embraces the latest in ag technology to help our customers get sustainably improved productivity. We offer a competitive wage and health and dental benefits; access to training through John Deere University and company courses; a seasoned and professional local management team and a knowledgeable Parts Manager.

Responsibilities

• Serve customers at the parts counter by understanding their requirements and then efficiently locating the correct part to fill their need
• Assist the customer in determining the required parts using expert knowledge and company resources
• Improve the likelihood that the customer’s repair is successful by offering advice and inquiring about the need for additional parts typically related to the particular repair
• Handle in-coming parts calls on all product lines
• Create an atmosphere where customers feel welcome and properly served.
• Provide written quotes to customers in a timely fashion and follow up on quotes
• Follow up on special orders and advise customers promptly when they are received
• Ensure job accuracy when billing parts to work orders.
• Keep current on new products and new models and continuously upgrade parts knowledge

Required Skills

• 2-3 Years of experience
• Excellent customer service and customer relationship management skills
• Cheerful disposition, positive “can do” attitude, good public presentation
• Above average verbal communication
• Familiarity with the sales process
• Demonstrated ability to use a computerized inventory and ordering system
• Basic mechanical aptitude and knowledge of general parts terminology

Work with friendly, talented people who share the goal of providing the best service and products to awesome customers, every day!