Parts Sales Professional

Enns Brothers Limited; Arborg; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental benefits

Training through John Deere University

Job summary

Enns Brothers Limited in Steinbach is seeking a Parts Sales Professional to help customers find the right parts for their needs at the right time. You will advise on related parts to support successful repairs and handle quotes and orders with accuracy.

Join a team focused on outstanding customer service, with access to training and community-oriented values. The role emphasizes knowledge of parts terminology and inventory processes in a busy retail environment.

Qualifications

• 2-3 years of experience in parts sales or retail
• Excellent customer service and relationship management
• Familiar with the sales process and inventory systems
• Basic mechanical aptitude and parts terminology knowledge
• Ability to provide accurate quotes and support to customers

Responsibilities

• Serve customers at the parts counter by identifying the correct part for the need
• Assist customers in determining required parts using knowledge and resources
• Advise on related parts to improve repair success
• Handle incoming parts calls across product lines
• Create a welcoming, service-focused customer experience
• Provide written quotes and follow up on quotes
• Track special orders and notify customers when received
• Ensure accuracy when billing parts to work orders
• Stay current on new products and models to upgrade knowledge

Skills

Customer service

Public presentation

Verbal communication

Sales process

Inventory management

Parts terminology

Inventory system

Mechanical aptitude

Team collaboration

Tools

Inventory software

Job description

Our Steinbach location is adding to their parts team and looking to fill the role of Parts Sales Professional. This position creates value by providing the right part, for the right customer need, at the right time, every time. As a customer interface point, the actions of the person in this position have a direct impact on our ability to provide an incomparable customer experience.

Enns Brothers is a successful Manitoba company that has been in business for over 60 years. The company has built a reputation on traditional values like fairness and dependability. We think its important to have our branches locally managed and actively support the communities where we live and work. Enns Brothers also embraces the latest in ag technology to help our customers get sustainably improved productivity. We offer a competitive wage and health and dental benefits; access to training through John Deere University and company courses; a seasoned and professional local management team and a knowledgeable Parts Manager. If you have the skills, the positive attitude and you are ready to learn,

Responsibilities

• Serve customers at the parts counter by understanding their requirements and then efficiently locating the correct part to fill their need
• Assist the customer in determining the required parts using expert knowledge and company resources
• Improve the likelihood that the customer’s repair is successful by offering advice and inquiring about the need for additional parts typically related to the particular repair
• Handle in-coming parts calls on all product lines
• Create an atmosphere where customers feel welcome and properly served.
• Provide written quotes to customers in a timely fashion and follow up on quotes
• Follow up on special orders and advise customers promptly when they are received
• Ensure job accuracy when billing parts to work orders.
• Keep current on new products and new models and continuously upgrade parts knowledge

Required Skills

• 2-3 Years of experience
• Excellent customer service and customer relationship management skills
• Cheerful disposition, positive “can do” attitude, good public presentation
• Above average verbal communication
• Familiarity with the sales process
• Demonstrated ability to use a computerized inventory and ordering system
• Basic mechanical aptitude and knowledge of general parts terminology

Work with friendly, talented people who share the goal of providing the best service and products to awesome customers, every day!