Parts Representative

Kibbi Technologies Inc.; Canada; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Health and dental benefits

Employee discounts with manufacturers

Pension plan

Wellness program

Job summary

Wajax in Manitoba is seeking a Parts & Service Clerk to deliver high‑level customer service and support for parts and service sales. You will greet customers, quote prices, process purchases, returns, and warranty work, and assist on the front counter, order desk, and warehouse.

Responsibilities include shipping, stock picking, invoicing, and assisting with payroll and bookkeeping tasks. A valid driver’s license and strong communication skills are essential.

Qualifications

• Previous parts experience and asset.
• Functional written and verbal communication skills.
• Computer knowledge.
• Proven ability to work effectively with others.
• A valid Driver’s License.

Responsibilities

• Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.
• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone/order desk and front counter parts sales.
• Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.
• Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.
• Picks stock for customers as required; receives and inputs stock using electronic systems.
• Produces accurate, timely and efficient documentation of all transactions within the parts team.
• Daily shipping & receiving
• Handle emergency orders
• Stock orders
• Inter branch transfers
• Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.

Skills

Parts experience

Customer service

Communication skills

Computer literacy

Driver's license

Tools

ERP software

Job description

The Opportunity

As a key member of the Wajax team the Parts & Service Clerk is responsible forproviding a high level of customer service in support of the business of serviceand parts sales to the market, ensuring efforts are made to support repeatbusiness by supporting front counter/order desk, warehouse and back counter andsupport the Service Department with administration duties.

The Role

• Builds and maintains strong customer relations including greeting customers,handling inquiries, providing price quotes and selling parts.
• Prepares and processes necessary documentation for purchases, returns,warranty coverage and other work as required.
• Responds to customers in person, via telephone, or electronically in a timelyand courteous manner; delivers strong service and salesmanship on the phoneorder desk and front counter parts sales.
• Covers and/or assists warehouse person in shipping product to both local andout-of-town customers utilizing appropriate shipping methods.
• Supports the parts needs of the shop to meet work orders by looking up andbilling parts to work orders; reviews work orders for accuracy of parts andmodifies as needed.
• Picks stock for customers as required; receives and inputs stock usingelectronic systems.
• Produces accurate, timely and efficient documentation of all transactionswithin the parts team.
• Daily shipping & receiving
• Handle emergency orders
• Stock orders
• Inter branch transfers
• Service-Processing and issuing various invoices, purchase orders and warrantyclaims, tracking and reporting on department attendance, and assisting withpayroll and bookkeeping responsibilities.

The Candidate

• Previous parts experience and asset.
• Functional written and verbal communication skills.
• Computer knowledge
• Proven ability to work effectively with others.
• A valid Driver’s License.

The Company

Since 1858, Wajax has been a leading industrial products and solutions providercontinually innovating to serve Canadian industry coast-to-coast. We work in anextensive range of industries and core sectors of the Canadian economy includingenergy and renewables, food and beverage, construction, industrial/commercial,transportation, forestry, mining, metal processing, and oil and gas - to name afew. Everything we do is powered by people passionate about making a differenceand who are dedicated to driving Canadian industry forward. People who providethe experience and expertise that support the industries that build our cities,power our businesses, put a roof over our heads and food on our tables.

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility(100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leadingmanufacturers.
• Exclusive discounts with a variety of manufacturers and service providerssuch as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & autoinsurance program, pet insurance, footwear & workwear, fitness membership,perkopolis, and more.
• Recognition program where points are earned for merchandise or giftcertificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that isdedicated to innovation and teamwork. We are committed to employing a workforcethat is representative of the diverse communities across Canada in which we dobusiness. As an equal opportunity employer, please inform us if anyaccommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\ Together we get more done.