Parts Procurement Advisor Birchwood Collision Headingley Headingley, MB

Birchwood Hyundai; Canada; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

RSP Matching program

Employee referral bonus

Career development opportunities

Wellness program

Volunteer program

Company events

Job summary

The Parts Procurement Advisor at Birchwood Hyundai Manitoba plays a crucial role in supporting the Collision Centre's daily operations, aiming to boost customer satisfaction and department efficiency. You will manage the MPI claims process from start to finish and provide customers with timely updates on claim status.

This position offers an excellent opportunity to learn the collision process and parts handling, while collaborating with a skilled team to ensure accurate, timely service and

Qualifications

• Experience in automotive parts shipping/receiving is an asset.
• MPI claims processing experience preferred.
• Strong commitment to customer satisfaction and relationship management.

Responsibilities

• Handle the MPI claims process from start to finish and provide updates to customers.
• Support daily Collision Centre operations to improve efficiency and service quality.

Skills

Customer service

Attention to detail

Time management

Collaborative

Valid driver's license

Job description

Reporting Relationship:

This position reports directly to the Centralized Services Manager.

Job Summary:

The Parts Procurement Advisor plays an integral role in supporting the daily operations of the Collision Centre to improve customer satisfaction and department efficiency. The Parts Procurement Advisor will be responsible for handling the MPI claims process from beginning to end and provide customers with timely updates on the status of their claim. This role provides an excellent opportunity to learn and understand the Collision process and handling parts.

Qualifications:

• Automotive Parts Shipping/Receiving experience is considered an asset
• Previous MPI claims experience is preferred
• Relationship expert with a demonstrated commitment to customer satisfaction
• High attention to detail with proven time management and organizational skills
• Ability to thrive in a collaborative environment
• Valid driver’s license, and transportation to work required

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to three state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]