Parts Manager

Fort Garry Industries; Edmonton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An exciting opportunity awaits at a leading parts provider in Canada! Join a dynamic team as a Parts Manager at the new Edmonton East location. This role involves overseeing counter sales operations, managing a dedicated team, and ensuring exceptional customer service. With over 100 years of industry experience, this company values continuous learning and offers a competitive wage along with a supportive work environment. If you are passionate about parts management and customer relations, this is the perfect chance to grow your career in a thriving organization that prioritizes employee well-being and diversity.

Benefits

Highly Competitive Wage

Yearly Bonus

Dental/Vision Benefits

Health Spending Account

Sick Pay Allowance

Employee and Family Assistance Program

Investment Opportunities

Continuous Learning Environment

Casual Dress Code

Supportive Work Environment

Qualifications

• 3+ years of experience as a parts manager or in a similar role.
• Strong customer service and people management skills required.

Responsibilities

• Oversee counter sales and maintain staffing levels through hiring and training.
• Manage warranty claims, returns, and coordinate with inventory team.

Skills

Customer Service

People Management

Sales Experience

Inventory Management

Microsoft Office Suite

Education

Post-secondary program in related field

Parts technician journeyperson certificate

Job description

Fort Garry Industries is opening a second branch in Edmonton, and we have an exciting opportunity for a Parts Manager to join our team at our new Edmonton East location.

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

What You Will Do:

• Uphold and embody FGI's core values and customer service standards
• Champion FGI's safety culture
• Oversee counter sales operational requirements
• Maintain staffing levels by interviewing, hiring and training employees to meet operational demands.
• Support and lead counter staff through coaching, mentoring and continuous improvement initiatives
• Assist with selling parts to customers and building customer relationships
• Oversee and manage warranty claims, returns, back orders and on hold invoices
• Coordinate with inventory team to manage product categories, product lines, SKUs, and stock quantities for the branch and obsolete inventory
• Ensure all counter staff are following FGI policies and procedures
• Other duties as assigned

What We Require:

• Three years of working experience as a parts manager or a similar role in a similar industry, combined with demonstrated sales and inventory experience preferred
• Previous experience in high volume customer service in retail, industrial, wholesale, automotive, or heavy-duty parts sales preferred
• Excellent Customer Service skills – dedicated to exceeding expectations of internal and external customers
• Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills
• Basic to proficient knowledge of Microsoft Office Suite (email, Word, Excel) and ability to learn in-house systems
• Completion of a related post-secondary program and/or training courses would be an asset
• A detailed understanding of Parts and Service operations and inventory management is an asset
• Parts technician journeyperson certificate is an asset

What We Offer:

• A Highly Competitive Wage – eligible for a yearly bonus
• Dental/Vision Benefits
• Health Spending Account
• Sick Pay Allowance
• Employee and Family Assistance Program
• Investment Opportunities
• A Continuous Learning Environment
• A Casual Dress Code
• A Fun and Supportive Work Environment

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.