Parts Journeyperson – Cores & Credits

Finning; Edmonton; On-site; CAD 61,000 - 69,000; Full time

Benefits offered by this job

Employer-paid benefits

Employee share plan options

RRSP options

Boot allowance

Employee discounts and perks

Overtime & double time hours

CAT Dealer Grade Training

CAT Certification training

Job summary

Finning Canada in Edmonton, AB is seeking a Parts Journeyperson to provide exceptional customer service and source parts, inspect cores, and process returns. You will handle CAT returns, warranties, and exchanges while coordinating with service teams and customers.

The role offers a 5x2 shift, union employment, and competitive benefits, with CAT training and ongoing certifications supported by Finning.

Qualifications

• Journeyperson parts certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge.
• High performance, positive attitude and the ability to build respectful relationships.
• Dynamic environment with self-motivation and teamwork.
• Ability to deal with difficult situations and unhappy customers.
• Union employment with shift requirements and scheduling.

Responsibilities

• Processing Customer New/Unused returns.
• Inspecting cores for return and warranty claims to CAT.
• Inspecting and processing CAT cores returned from customers and the service department.
• Processing new/unused customer and shop returns.
• Processing warranty returns and claims to CAT.
• Processing major exchange core returns to OEM in Cubiq.
• Communicate professionally with customers and Finning teams regarding returns and concerns.

Skills

Journeyperson parts cert

Parts experience

Customer service

CAT knowledge

Team player

Communication skills

Multitasking

Computer literacy

SIS familiarity

Education

High school diploma or equivalent

Tools

SIS

AIMS

Antares

SIMSi

InfoCast

Lawson M3

MS Office

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Join the Finning family! Finning Canada is seeking a Parts Journeyperson in Edmonton, AB. As the Parts Journeyperson, you will provide exceptional customer service and advice; identify and source parts, as well as inspecting and processing cores and parts returns.

What’s in it for you?

• $44.38 - $49.78
• Industry leading Employer paid benefits
• Employee Share Purchase Plan options
• RRSP and Retirement Plan options
• Boot Allowance
• Employee Rewards – exclusive access to discounts and perks
• Overtime & double time hours potentially available
• CAT Dealer Grade Training
• CAT Certified Training: Additional certifications and skill development paid for by Finning

If you embrace challenges, are customer focused and thrive in an environment that values hard work and integrity, with ample opportunities for growth and development, Finning Canada may be the next opportunity for you.

We look forward to you joining our team!

Job Description:

• Processing Customer New/Unused returns
• Inspecting cores for return and/or warranty claims to CAT
• Inspecting and processing CAT cores returned from customers and the service department.
• Processing new/unused customer and shop returns.
• Processing warranty returns and claims to CAT
• Processing major exchange core returns to OEM in Cubiq
• Communicate professionally with customers and various groups within Finning with regards to returns to be processed or related concerns.
• Other related duties as required.

Other functions may include but are not limited to:

• NEP sourcing of CAT and non-CAT parts
• Procurement of non-CAT parts
• Managing backordered parts

Qualifications:

• Journeyperson parts certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge
• A high performance, positive attitude and the ability to build and maintain respectful working relationships
• Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment
• This self-motivated individual will be a team player with highly developed organizational, interpersonal, verbal and written communication skills
• Ability to deal with difficult situations and potentially unhappy customers
• Capable of working with minimal supervision
• Driven to provide unparalleled customer service and must have the ability to seamlessly multitask
• Computer literacy with applicable software knowledge along with shop parts experience
• Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets
• Industry experience in the following areas would be considered strong assets to a successful candidacy: mining, heavy construction and technology products.
• Experience in After Market under carriage as well as CAT will be required.

Important Details:

• This position is based in Edmonton, AB at our D17 Facility on a 5x2 shift. (Monday-Friday)
• Hours and shift schedule may be subject to change to meet customer and/or Finning (Canada) requirements. Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement

Union Membership: You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.