Parts Counter Advisor — OEM Auto Parts & Retail Service

Kaizen Auto Group; Calgary; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company‑Wide Appreciation Events

And SO MUCH MORE!

Job summary

CMP Automotive, part of the Kaizen Automotive Group in Calgary, is seeking a Parts Counter Advisor to support retail customers with OEM parts at the dealership. You will identify parts, look up numbers in EPC, advise on pricing and availability, and assist with transactions to meet OEM sales goals.

You will work with the parts, service, and inventory teams, ensure accurate stock, and uphold safety and dealership standards in a fast-paced environment. Valid driver’s license is required.

Qualifications

• 1-3+ years of automotive parts experience preferred.
• OEM dealership experience is an asset.
• Strong customer service and communication skills.

Responsibilities

• Assist retail customers in identifying OEM parts and accessories.
• Use EPC and dealership systems to lookup part numbers and verify compatibility.
• Provide pricing, availability, and guidance, including special orders.
• Process retail transactions (cash, credit, warranty, core returns, invoices).
• Maintain a clean, organized parts counter area.
• Receive, inspect, and stock parts; handle returns and warranty parts.
• Track back-ordered parts and inform customers of arrivals.”
• Promote OEM parts and dealership specials to boost value and sales.
• Collaborate with the inventory team to maintain stock levels.
• Follow safety and OEM procedures in handling parts and chemicals.

Skills

Automotive parts experience

OEM dealership experience

Customer service

Communication

Multi-tasking

Attention to detail

Parts lookup

Tools

DMS

EPC

Job description

CMP Automotive, part of the Kaizen Automotive Group in Calgary, is seeking a Parts Counter Advisor to support retail customers with OEM parts at the dealership. You will identify parts, look up numbers in EPC, advise on pricing and availability, and assist with transactions to meet OEM sales goals.

You will work with the parts, service, and inventory teams, ensure accurate stock, and uphold safety and dealership standards in a fast-paced environment. Valid driver’s license is required.