Parts Coordinator

Vertiv; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Mississauga is seeking a Parts Coordinator to manage inside and outside sales, support parts sales, and assist customers with technical knowledge. This role involves order processing, upselling, and warehouse duties, requiring strong customer service and communication skills.

Qualifications

• 1-3 years of experience in relevant fields.

Responsibilities

• Counter sales and order processing.
• Assist customers with parts identification.
• Warehouse duties including shipping and inventory control.

Skills

Customer Service

Communication

Detail-oriented

Multi-tasking

Computer Skills

Education

Parts Counter / Inside Sales

Warehousing

Inventory Management

Tools

Oracle Systems

Microsoft

Job description

POSITION SUMMARY

Vertiv is hiring a Parts Coordinator in Mississauga who will be responsible for inside sales and outside sales (possibly in addition to warehouse and order management in smaller offices). Person should have detailed technical knowledge and the opportunity to up-sell customers to higher value solutions. The Parts Coordinator is expected to initiate customer interaction. This position is a key to support parts sales in local area for installed equipment base.

RESPONSIBILITIES

• Counter sales / Order processing - entering orders into Database,
• Phone calls / Inquiries. Assisting Local customer with identifying replacement parts and assemblies.
• Upsell / Upgrade. Work with customers on recommended change out solutions. Identifying upgrade situations and give recommendations.
• Warehouse Duties - Shipping and Receiving materials and orders, Inventory control.
• National / Global calls and Email support - Assist customers / end users/ LVO's with parts identification, research and order status. After Hours Support
• Other Duties as assigned.

QUALIFICATIONS

• Excellent customer service skills
• Forklift license preferred.
• Detail-oriented.
• Ability to work and multi-task in a fast-paced environment
• Excellent communication skills, both written and verbal
• Good computer skills, understanding of Microsoft or equivalent.
• Knowledge of Oracle Systems is a plus.

EDUCATION AND CERTIFICATIONS

• 1-3 years of experience
• Parts Counter / Inside Sales, Warehousing, Inventory Management, HVAC a plus not required.

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 45 pounds.

TIME TRAVEL REQUIRED

• 10%-25%