Parts and Service Advisor

Lounsbury Heavy-Duty Truck; Hanwell; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the trucking industry is looking for a Parts and Service Advisor to join their team. This full-time position requires excellent customer service and organizational skills, along with a high school diploma and a valid driver's license. You will assist customers, manage inventory, and ensure a clean and organized workspace while working in a supportive and dynamic environment.

Benefits

Competitive Wages

Group Benefits Plan

Fun and dynamic work environment

Employee discounts on cars and furniture

Pension Plan

Qualifications

• Valid driver's license and a clean driver's abstract required.
• Experience in the truck or automotive industry is an asset.
• Ability to perform repetitive heavy lifting (up to 50 lbs).

Responsibilities

• Provide customer service to walk-in customers and calls.
• Keep records/files up to date.
• Prepare bills of lading and invoices.

Skills

Customer service skills

Troubleshooting skills

Interpersonal skills

Multitasking ability

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Job description

Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Parts and Service Advisor .

This is a full-time position. The hours of work are : Monday to Friday, from 8am to 5pm.

Why Work with Us?

Lounsbury Heavy-Duty Truck Centre is committed to investing in our employees through training programs and a great work environment, plus :

• Competitive Wages
• Group Benefits Plan, including health, dental, vision, and life insurance, that begins on your first day
• Fun and dynamic work environment
• Employee discounts on cars and furniture
• Pension Plan

Responsibilities

• Provide customer service at the Parts and Service to walk-in customers and customers calling the dealership.
• Perform physical inventory regularly to ensure all stock levels are accurate on the system.
• Prepare bills of lading, invoices, and other shipping documents.
• Assemble containers and crates in the Parts area : keep it clean and organized.
• Keep records / files up to date.
• Pack goods to be shipped and unpack goods received.
• Must be willing to learn how to drive a forklift.
• Answer phone calls and emails from customers to book an appointment for service.
• Write up a repair order and document the customer's concerns to ensure accurate information is provided to the mechanic.
• Keep the customer informed while the truck is being repaired.
• Check and advise the customers if repairs are approved under warranty.

Qualifications

• High School diploma or equivalent.
• Must have a valid driver's license and a clean driver's abstract.
• Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program.
• Experience in the truck industry, rental, or automotive industry is an asset.
• Strong interpersonal skills, customer service skills, and troubleshooting skills.
• A good team player has a sense of urgency and can multitask.
• Good work ethic.
• Ability to perform repetitive heavy lifting (up to 50 lbs).
• Keeps their work area very clean and organized.