Parts Advisor

Shift Automotive; Dartmouth; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Dental benefits

Training & development

Career advancement

Brand-new dealership facility

Employee recognition

Job summary

Shift Auto Group's Dartmouth Mitsubishi is launching a brand-new dealership in Dartmouth Crossing. The Parts Advisor will support customers, technicians, and dealership operations, ensuring the right parts are available at the right time and helping build a high-performing parts team.

You'll work with Sales, Service, and Administration to deliver an exceptional customer experience, prepare quotes and documentation, and contribute to shaping the Parts Department from day one.

Qualifications

• Experience in automotive parts or dealership environment.
• Excellent customer service with professionalism and urgency.
• Strong organizational skills and attention to detail.
• Effective communication with customers, technicians, suppliers, and team members.
• Reliable and motivated to contribute to a high-performing team.
• Comfortable using dealership technology and parts ordering platforms.
• Valid driver's license with a clean driving record.
• Eagerness to grow your career in automotive retail.

Responsibilities

• Assist retail, wholesale, and internal customers with parts and accessories.
• Provide exceptional customer service via phone, email, and in person.
• Source parts for repairs and reconditioning with Technicians and Service Advisors.
• Prepare accurate parts quotes, invoices, and documentation.
• Order parts for service, reconditioning, and stock.
• Review upcoming service appointments to prepare parts.
• Support used vehicle reconditioning through parts estimates and ordering.
• Recommend genuine Mitsubishi parts and accessories.
• Process parts returns, core returns, and inventory adjustments.
• Maintain an organized, professional Parts Department.
• Collaborate with Sales, Service, Admin to deliver a great customer experience.

Skills

Parts experience

Customer service

Organizational skills

Communication

Driver's license

Teamwork

Tools

Inventory systems

Parts ordering platforms

Dealership software

Job description

Join the opening team at The Brand NEW Dartmouth Mitsubishi —the first automotive dealership ever built in Dartmouth Crossing and the newest addition to Shift Auto Group, located directly across from IKEA Halifax!

This is more than a Parts Advisor position—it's an opportunity to help build the culture, standards, and reputation of a brand-new dealership from day one. If you're organized, customer-focused, enjoy working with a team, and take pride in delivering exceptional service, we'd love to meet you.

What You'll Do

As a Parts Advisor, you'll play a key role in supporting our customers, technicians, and dealership operations by ensuring the right parts are available at the right time. You'll help create an efficient, customer-focused Parts Department while supporting the launch of Dartmouth Mitsubishi's brand-new facility.

Responsibilities include:

• Assisting retail, wholesale, and internal customers with parts and accessory needs
• Providing exceptional customer service through phone, email, and in-person interactions
• Working closely with Technicians and Service Advisors to source parts for repairs and reconditioning
• Preparing accurate parts quotes, estimates, invoices, and documentation
• Ordering parts for service repairs, vehicle reconditioning, and approved stock requirements
• Reviewing upcoming service appointments and preparing parts to improve technician efficiency
• Supporting used vehicle reconditioning through accurate parts estimates and ordering
• Recommending genuine Mitsubishi parts and accessories that enhance vehicle ownership
• Processing parts returns, core returns, and inventory adjustments accurately
• Maintaining an organized, professional, and efficient Parts Department
• Collaborating with Sales, Service, and Administration teams to deliver an exceptional customer experience

What We're Looking For

The ideal candidate:

• Has previous automotive parts experience or dealership experience (an asset)
• Provides exceptional customer service with professionalism and urgency
• Has strong organizational skills and attention to detail
• Communicates effectively with customers, technicians, suppliers, and team members
• Is reliable, accountable, and motivated to contribute to a high-performing team
• Thrives in a fast-paced environment while managing multiple priorities
• Is comfortable using dealership technology, inventory systems, and parts ordering platforms
• Has a positive attitude and commitment to continuous improvement
• Holds a valid driver's license with a clean driving record
• Previous Parts Advisor experience is considered an asset; however, we welcome candidates with strong customer service, organizational, and automotive backgrounds who are eager to grow their career.

We offer a competitive compensation package based on experience and performance, along with the opportunity to grow your career within one of Atlantic Canada's fastest-growing automotive organizations.

Additional benefits include:

• Comprehensive Health, Life, and Dental benefits
• Ongoing manufacturer training and professional development
• Career advancement opportunities throughout Shift Auto Group's growing network
• State-of-the-art, brand-new dealership facility
• Employee recognition programs, team events, and performance incentives
• Opportunity to help build and shape a Parts Department from day one

This is your chance to help launch one of Atlantic Canada's newest automotive dealerships while building your career with one of the region's fastest-growing automotive organizations.

At Shift Auto Group, our common purpose is simple:

"We create lasting relationships by providing the finest automotive experiences anywhere."

If you're ready to join an exciting new team, help build an exceptional customer experience, and make an impact from day one, apply today!