Partner Support Coordinator

Enercare Inc.; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in energy solutions seeks a candidate for a role focused on data analysis and training facilitation. The incumbent will engage with Builders and Contractors, enhance workflows using a web-based application, and ensure customer satisfaction. A supportive hybrid work environment with growth opportunities awaits those passionate about delivering excellent service.

Benefits

Comprehensive benefits

DC Pension Plan

Savings match plan

Qualifications

• Proven experience in training and creating documentation.
• Strong analytical and research skills.
• Customer-focused with excellent interpersonal skills.

Responsibilities

• Onboarding Builders, Contractors, and Dealers to a web-based application.
• Scheduling and facilitating training sessions.
• Managing inquiries from external and internal partners.

Skills

Data anomaly identification

Training documentation

Analytical skills

Interpersonal skills

MS Office proficiency

Organizational skills

Decision-making ability

Ability to work independently

Education

Bachelor's degree in business or related field

Tools

Salesforce

MS Office (Excel)

Job description

Posted Wednesday, August 28, 2024 at 4:00 AM | Expired Tuesday, December 17, 2024 at 4:59 AM

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!

Summary:

The primary focus of this role will involve collecting, analyzing and compiling data and managing related reconciliations and enquiries and facilitating training for our external partners. The Incumbent will also Liaise with Builders, Contractors, Dealers and internal Enercare departments.

Accountabilities:

• Onboarding Builders, Contractors and Dealers to a self-serve web-based application.
• Scheduling and facilitating training virtually and in person to Builders, Contractors and Dealers.
• Creating and maintaining training documentation.
• Validating inputs, performing research, modifying data as required
• Accountable for answering inbound and outbound inquiries from Builders, Contractors, Dealers or, internal employee’s and other business partners to assist explaining processes and resolving issues with zero abandonment rate, 95% quality rate, and AHT as per departmental targets.
• Working with other internal departments on requests and issues as required.
• Updating internal teams, Builders, Contractors and Dealers on process changes as required.
• Acting as a courteous and friendly central point of contact for both internal and external customers.
• Achieving defined productivity and performance measures on a consistent basis.
• Undertaking special projects and assignments as required by management.
• Assisting with filing of documents and other ad hoc administrative duties.
• Other duties as assigned by management.

Skills & Qualifications:

• Experience with identifying and resolving anomalies in data
• Experience with training and the creation of training documentation
• Proven analytical and research skills
• Customer focused with excellent interpersonal skills
• Ability to effectively use MS Office (intermediate Excel skills) and Salesforce
• Strong organizational skills
• Must be extremely flexible to handle the different scenarios that can arise in dealing with customer issues and make the appropriate decisions accordingly
• Ability to maintain focus and work in a fast-paced, pressure filled team environment
• Ability to work independently with minimal supervision
• Bachelor's degree or higher in business, information management, or a related field is preferred

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.