Partner Manager

DoorDash; Vancouver; On-site; CAD 87,984 - 110,032; Full time

Benefits offered by this job

Paid time off

Parental leave

Wellness benefit

Medical, dental, and vision benefits

RRSP with employer match

Job summary

DoorDash is seeking a Partner Manager to own relationships with restaurant owners in BC, Canada. You will upsell products, conduct periodic check-ins, implement operations improvements, and drive merchant growth with high retention.

Reporting to the Manager, Regional Partner Strategy, you will promote our product suite through high-volume calls and emails, aiming to help merchants win on the platform.

Qualifications

• 2+ years in client-facing and sales roles.
• 2+ years in a sales role with strong performance metrics.
• Persistent and passionate about sales with a dynamic personality.
• Experience empathizing with customer needs and adapting to goals.
• Comfortable in a scaling startup environment.
• Value collaboration and thrive in ambiguity.
• Proficient with Salesforce, Outreach, Sales Navigator, Google Apps.
• Experience increasing customer satisfaction, retention, and product adoption.

Responsibilities

• Establish goals with businesses and help reach them.
• Manage merchant relationships across your region and build toward business goals.
• Refine sales messaging, prospecting, qualifying, and closing techniques.
• Communicate with merchants by phone and email to monitor progress toward goals.
• Deliver quarterly business reviews highlighting wins and opportunities.
• Reduce churn and support new store expansions.
• Advocate internally to solve merchant objectives.
• Collaborate with growth teams to expand merchant sales.

Skills

Client-facing

Sales targets

Relationship building

Data-driven selling

Collaboration

Ambiguity tolerance

Owner mindset

Tools

Salesforce

Outreach

Sales Navigator

Google Apps

Job description

About the Team

Partner Managers are the face of DoorDash to some of our most valuable merchant partners. You'll work directly with business owners, bringing an action-oriented mindset and a relentless focus on growth. Your book of business is yours to own — you'll build deep relationships, identify opportunities, and do whatever it takes to help your merchants win on the platform.

About the Role

Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can. Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails.

Key Responsibilities

• Work with businesses to establish important goals and goals for their business.
• Manage merchant relationships across your region, while building towards business goals
• Refine sales messaging, prospecting, qualifying, and closing techniques
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
• Deliver quarterly business reviews that highlight important wins and opportunity areas
• Reduce instances of churn, while identifying and supporting new store expansions
• Advocate internally for how to best solve your merchant's objectives
• Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales

Qualifications

• You have 2+ years of success in client-facing and sales roles
• You have 2+ years in a sales role while exceeding performance metrics consistently
• You are persistent and passionate about sales, and have a dynamic personality
• Experience empathizing with customer needs and adapting to meet their unique goals
• You are comfortable working in a scaling startup environment
• You value collaboration and thrive in ambiguity
• You are comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
• Applicable experience increasing customer satisfaction, retention, and product adoption
• An ability to understand and communicate operations processes
• The mindset of an owner in whatever you do, and striving to be 1% better everyday

Compensation and Benefits

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full‑time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others. The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia. $42.30—$52.90 CAD.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.