Engineering Manager, New User Experience

DoorDash; Toronto; On-site; CAD 139,000 - 232,000; Full time

Benefits offered by this job

Equity grants

Comprehensive benefits package

Job summary

DoorDash is seeking an Engineering Manager to lead the New User Experience Consumer Growth team. You will build high-performance, scalable systems powering the early-user journey from intent to habituation.

Collaborate with Product Managers and Data Scientists to ensure a product-first approach and delightful user experiences. Lead and coach engineers across iOS, Android, web, and backend, driving innovation, scalability, and excellence in a fast-paced environment.

Qualifications

• 7+ years of industry experience.
• Minimum of 2 years of management experience.
• Hands-on experience with non-technical stakeholders and cross-team collaboration.
• Experience building scalable products in a fast-paced environment.
• Ability to handle ambiguity and design scalable experiences with product/business partners.

Responsibilities

• Manage a full-stack team spanning iOS, Android, web, and backend engineers.
• Partner with Product Managers and Data Scientists to define the roadmap and vision.
• Inspire and motivate the team with a strong technical vision and engineering excellence.
• Coach and empower engineers to uphold high engineering standards.
• Scale the team through recruitment and development of top talent.
• Ensure a product-first approach using data-driven insights to improve customer experiences.

Skills

Full-stack team management

Collaboration with PMs/Data Scientists

Data-driven decision making

Technical leadership

Education

BS/MS/PhD in Computer Science or equivalent

Job description

About the Team

Our team is dedicated to redefining the new customer experience on DoorDash. We aim to transform it into a seamless, red-carpet journey, utilizing advanced acquisition channels and strategies for effortless discovery and engagement. We provide personalized and targeted introductions, highlighting key promotions and the unique benefits of being a DoorDash customer. Our intuitive and well-organized design ensures easy navigation, making product discovery and checkout natural and frictionless. Join us in our mission to activate new users and convert first-time visitors into loyal customers through innovation, creativity, and a commitment to excellence.

About the Team

Our team is dedicated to redefining the new customer experience on DoorDash. We aim to transform it into a seamless, red-carpet journey, utilizing advanced acquisition channels and strategies for effortless discovery and engagement. We provide personalized and targeted introductions, highlighting key promotions and the unique benefits of being a DoorDash customer. Our intuitive and well-organized design ensures easy navigation, making product discovery and checkout natural and frictionless. Join us in our mission to activate new users and convert first-time visitors into loyal customers through innovation, creativity, and a commitment to excellence.

About the Role

As an Engineering Manager, you will be instrumental in transforming the DoorDash new customer experience into a seamless, red carpet journey. The Engineering Manager will lead our New User Experience Consumer Growth team, focusing on building high-performance, scalable systems that power a frictionless early-user experience from intent to long-term habituation. Collaborating closely with Product Managers and Data Scientists, you will ensure a product-first approach to problem-solving. Leveraging data-driven insights, you will create an intuitive design that serves as a dedicated assistant to our customers. Your focus will be on making product discovery and checkout smooth and effortless, while implementing personalized and targeted strategies that highlight the benefits of being a DoorDash customer. Through your leadership and technical expertise, you will ensure that first-time visitors become loyal customers, contributing to our mission of delivering an exceptional and frictionless user experience. Join us in this exciting journey of innovation and excellence.

You're excited about this opportunity because you will…

• Manage a full-stack team encompassing iOS, Android, web, and backend engineers, ensuring seamless collaboration and delivery
• Partner closely with Product Managers and Data Scientists to define the roadmap and vision for the team, driving significant impact and alignment with business goals
• Inspire and motivate the team with your technical vision, fostering an environment of innovation and excellence
• Build and nurture an outstanding team by coaching and empowering engineers, applying your technical expertise to uphold the highest engineering standards
• Scale the team effectively by recruiting, retaining, and developing top talent across various disciplines, ensuring a robust and dynamic engineering force
• Ensure a product-first approach to problem-solving, leveraging data-driven insights to create an intuitive and frictionless customer experience

We're excited about you because…

• B.S., M.S., or Ph.D. in Computer Science or equivalent
• 7+ years of industry experience
• Minimum of 2 years of management experience
• Strong hands-on experience with working with non-technical stakeholders, cross-team collaboration, and building scalable products in a fast-paced environment
• Ability to handle ambiguity and work with product and business partners to collect non-technical requirements to design and build scalable experience solutions.
• Ability to guide and grow an excellent engineering team in a rapidly changing business environment

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$185,000—$231,500 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.