Part-Time Support Services Officer

Conestoga College; Brantford; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A leading educational institution in Brantford seeks a Part-Time Support Services Officer. This role involves providing administrative support, data management, and customer service to enhance student services. The successful candidate will work in a hybrid model and must possess strong communication and interpersonal skills, along with a one-year certificate in office administration. With a commitment to diversity and inclusion, Conestoga College welcomes applicants from all backgrounds.

Qualifications

• Minimum two years of related practical experience required.
• Proficiency in Microsoft Office Suite is essential.
• Strong written and verbal communication skills needed.

Responsibilities

• Provide administrative support for student services and office operations.
• Register students and manage attendance records in EOIS-CaMS.
• Serve as the first point of contact for student inquiries.

Skills

Communication

Customer Service

Data Management

Interpersonal Skills

Education

One-year certificate in office administration

Tools

Microsoft Office Suite

EOIS-CaMS

Job description

Job Title: Part-Time Support Services Officer

Requisition #: 25-0173

Location: Brantford

Department: Community Services

Starting Rate: $21.10

Hours/Week: 24

Closing Date: Sunday, July 6, 2025 at 11:59 PM EST

Vacancy Type: Support Staff - Part-time Temporary

Position Summary

Temporary Part-Time Support Staff, replacement position (Immediate need to August 29, 2025, with the possibility of extension)

The Academic Upgrading department is seeking a detail-oriented and client-focused Support Services Officer to provide administrative support. The successful candidate will perform a variety of semi-routine tasks to support student services, data management, and office operations

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Thursday, 8:30 a.m. to 3:00 p.m., with three days on-site at the Brantford campus located at 50 Wellington Street. The Support Services Officer will be scheduled for 24 hours per week.

Responsibilities

Administrative support

• Prepare and maintain assessment packages
• Submit purchase and print orders; track and organize supplies within budget
• Maintain accurate and up-to-date student files in accordance with Ministry guidelines
• Perform general office duties including filing, copying, and inventory management

Data entry and system management

• Register students and update records in the Employment Ontario Information System – Case Management System (EOIS-CaMS)
• Enter and verify data, including milestones, learning activities, referrals, and follow-ups
• Ensure consistency between digital records and physical student files
• Close student files and notify central staff of program exits
• Track and update attendance records
• Respond to and document student absences via phone and email
• Identify and report trends in student inquiries and attendance

Customer service and student support

• Serve as the first point of contact for phone, email, and in-person inquiries
• Provide information about assessments, registration, and program processes
• Assist students with Training Support Allowance (TSA) forms and follow-up communications
• Support orientation for new students and assist with Ministry-required documentation

Qualifications

• One-year certificate in office administration is required
• Minimum two years of related practical experience
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Familiarity with EOIS-CaMS is considered an asset
• Knowledge of general office practices, including purchasing, filing, and inventory control

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.