Part-Time Support Services Officer

School of Business - Continuing Education at Conestoga College; Brantford; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

Une institution de formation professionnelle recherche un Agent de Services de Soutien, à temps partiel, pour fournir un soutien administratif essentiel à son département de mise à niveau académique. Le poste requiert des compétences en gestion de données, un excellent service à la clientèle et le maintien de fichiers étudiants. L'environnement de travail est hybride, avec des horaires disponibles du lundi au jeudi, et la possibilité de prolongation jusqu'en août 2025.

Qualifications

• Minimum deux ans d'expérience pratique pertinente.
• Proficient in Microsoft Office Suite.
• Connaissance des pratiques de bureau générales, y compris les achats et le contrôle des stocks.

Responsibilities

• Préparer et maintenir des paquets d'évaluation.
• Enregistrer des étudiants et mettre à jour des dossiers dans le système EOIS-CaMS.
• Suivre et mettre à jour les dossiers de présence.

Skills

Communication écrite et verbale

Service à la clientèle

Gestion du temps

Attention aux détails

Education

Certificat d'un an en administration de bureau

Tools

Microsoft Office Suite

EOIS-CaMS

Job description

Position Summary

Temporary Part-Time Support Staff, replacement position (Immediate need to August 29, 2025, with the possibility of extension)

The Academic Upgrading department is seeking a detail-oriented and client-focused Support Services Officer to provide administrative support. The successful candidate will perform a variety of semi-routine tasks to support student services, data management, and office operations

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Thursday, 8:30 a.m. to 3:00 p.m., with three days on-site at the Brantford campus located at 50 Wellington Street. The Support Services Officer will be scheduled for 24 hours per week.

Responsibilities

Administrative support

• Prepare and maintain assessment packages
• Submit purchase and print orders; track and organize supplies within budget
• Maintain accurate and up-to-date student files in accordance with Ministry guidelines
• Perform general office duties including filing, copying, and inventory management
  
  

Data entry and system management

• Register students and update records in the Employment Ontario Information System – Case Management System (EOIS-CaMS)
• Enter and verify data, including milestones, learning activities, referrals, and follow-ups
• Ensure consistency between digital records and physical student files
• Close student files and notify central staff of program exits
  
  

Attendance

• Track and update attendance records
• Respond to and document student absences via phone and email
• Identify and report trends in student inquiries and attendance
  
  

Customer service and student support

• Serve as the first point of contact for phone, email, and in-person inquiries
• Provide information about assessments, registration, and program processes
• Assist students with Training Support Allowance (TSA) forms and follow-up communications
• Support orientation for new students and assist with Ministry-required documentation
  
  

Qualifications

• One-year certificate in office administration is required
• Minimum two years of related practical experience
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Familiarity with EOIS-CaMS is considered an asset
• Knowledge of general office practices, including purchasing, filing, and inventory control