Part-Time Store Replenishment & Customer Service

Michaels; Winnipeg; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Job summary

Michaels Winnipeg store is seeking friendly, customer-focused team members to help customers in-store and online. You will handle checkout duties, assist with product location and recommendations, and enroll customers in Rewards and Private Label programs.

The role involves lifting, standing for long periods, and participating in truck unloading, shelving, and stock maintenance. Flexibility for early mornings, nights, and weekends is required.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Regular bending, lifting, carrying, reaching and stretching.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Cash handling

Team player

Job description

Michaels Winnipeg store is seeking friendly, customer-focused team members to help customers in-store and online. You will handle checkout duties, assist with product location and recommendations, and enroll customers in Rewards and Private Label programs.

The role involves lifting, standing for long periods, and participating in truck unloading, shelving, and stock maintenance. Flexibility for early mornings, nights, and weekends is required.