Part-Time Room Attendant

InterContinental Hotels Group; Toronto; Hybrid; CAD 32,000 - 41,000; Part time

Job summary

InterContinental Toronto Centre is seeking a Part-Time Room Attendant to clean guest rooms to brand standards and ensure total guest satisfaction. You will work in a fast-paced, guest-focused hotel environment, performing housekeeping duties and responding to guest requests with professionalism.

The role requires basic reading, writing and math, prior housekeeping experience preferred, and the ability to communicate in English. Competitive hourly pay and benefits support career growth.

Qualifications

• Basic reading, writing and math skills.
• Some housekeeping experience and ability to speak English preferred.

Responsibilities

• Clean and service assigned rooms according to standards.
• Notify supervisor when service is complete so rooms may be sold or occupied.
• Report needed repairs or unsafe conditions to supervisor.
• Respond to guest complaints and ensure satisfaction.
• Monitor supplies and minimize waste in all areas.
• May assist with deep cleaning projects and other duties.

Skills

Housekeeping experience

English language

Job description

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all.Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Part-Time Room Attendant. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

DUTIES AND RESPONSIBILITIES

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.
• May have turndown duties.

WHAT WE NEED FROM YOU

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

OTHER

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
• May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated.Any information received relating to accommodation will be addressed confidentially.

Hourly rate: $26.41