Part-Time Retail Sales Associate

Fenix Outdoor International; Canada; On-site; CAD 24,000 - 25,000; Part time

Benefits offered by this job

RRSP/DPSP

Product discounts

Sustainability initiatives

Job summary

Fjällräven in Niagara, ON is seeking a Retail Sales Associate to warmly welcome guests and help them prepare for outdoor adventures with confidence. You’ll listen, educate, and guide guests to the right gear using our GUIDE service, and you’ll build trust through thoughtful questions and product knowledge.

In this role you’ll support sales, assist with daily operations, cash handling, restocking, and maintain an inviting showroom.

Qualifications

• Strong verbal and interpersonal communication skills.
• Proven track record of providing thoughtful customer service.
• Interest in sustainability and outdoor products.
• Reliable with a proactive approach to work.
• Willingness to learn point-of-sale systems and store operations.
• Team player with a collaborative, values-driven mindset.

Responsibilities

• Deliver exceptional guest experiences using GUIDE to help guests find the right gear.
• Build trust with guests through thoughtful questions and product knowledge.
• Support sales by helping guests make confident purchasing decisions.
• Assist with cash handling, restocking, and keeping the sales floor inviting.
• Follow safety, security, and loss prevention practices.
• Work closely with teammates and participate in training on products and service standards.
• Represent Fjällräven's sustainability mission and educate guests on initiatives.

Skills

Customer service

Communication

POS systems

Team collaboration

Guest-facing

Sustainability passion

Reliability

Job description

Store Location: Niagara, ON
Compensation: $17.60-$18.00 per hour (dependent on experience)
Part-Time

Do you enjoy connecting with others and helping them feel confident and prepared for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and gear designed to last?

At Fjällräven, we believe nature is for everyone. Our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the welcoming face of our mission, helping every guest feel at home, inspired, and ready to explore the outdoors with confidence.

Come walk with us.

WHAT YOU'LL DO

Deliver Exceptional Guest Experiences

• Use our GUIDE service program to listen, educate, and help guests find the right gear for their needs

• Build trust through thoughtful questions, product knowledge, and genuine connection

Drive Sales & Support Store Operations

• Support sales and conversion by helping guests make confident purchasing decisions

• Assist with daily operations including cash handling, restocking, and maintaining a clean, inviting sales floor

• Follow safety, security, and loss prevention practices

Be Part of a Collaborative Team

• Work closely with teammates to create a supportive, welcoming environment

• Participate in training to stay current on products, fit, and service expectations

Live the Brand & Sustainability Mission

• Represent Fjällräven's values in every interaction

• Educate guests on sustainability initiatives like the Arctic Fox Initiative and Down Promise

• Participate in local events and community activations when possible

WHAT MAKES YOU A GREAT FIT

You don't need to summit Everest, but youdo enjoy helping others explore, learn, and feel good about their choices. You're dependable, curious, and comfortable in a guest-facing environment. You bring enthusiasm, empathy, and a team-first mindset.

You bring:

• Strong verbal and interpersonal communication skills

• A track record of providing thoughtful, people-centered customer service

• Passion for sustainability and the outdoors

• Reliability and a proactive approach to work

• Willingness to learn point-of-sale systems and retail operations

• Enthusiasm for working in a collaborative, values-driven team

Preferred (but not required):

• Previous experience in retail, customer service, or a fast-paced guest-facing role

WHAT WE OFFER

Click here to learn more about Fjällräven benefits, including

• RRSP/DPSP program

• Product discounts and access to Fjällräven outdoor events

• A commitment to sustainability, quality products, and responsible business practices

ABOUT US

Founded in Sweden in 1960, Fjallraven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.

INTERESTED?

Please complete our brief online application and help others feel at home in nature.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal …