Part-time PTA/Clinic Experience Associate

CBI Health Group; New Glasgow; On-site; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Group health benefits

Dental and vision benefits

Flexible hours

Learning and leadership opportunities

Job summary

CBI Health Group is seeking a Part-time Clinic Experience Associate/PTA to welcome clients, support scheduling, and handle administrative duties in our New Glasgow clinic. You will engage with clients, answer questions, and help maintain efficient clinic flow.

The role emphasizes proactive problem-solving, strong communication, and the ability to coordinate with Physiotherapists to support patient care. Flexible scheduling and team collaboration are valued.

Qualifications

• Diploma in PTA/OTA/Rehabilitation Assistant or equivalent.
• Strong communication and relationship-building skills.
• Proactive problem-solving with quick thinking to mitigate issues.
• Ability to switch between tasks quickly and stay organized.
• Excellent time management and attention to detail.
• Proficient with Microsoft Office and clinic software.

Responsibilities

• Create a welcoming environment for clients, guests, team members and stakeholders.
• Respond to inquiries promptly in person, by telephone and via email/SMS.
• Anticipate challenges and mitigate barriers to keep operations smooth.
• Provide personalized interactions and communicate client needs to the team.
• Schedule private/acute clients based on Care Plans.
• Educate clients on using digital tools and online booking.
• Maintain confidentiality of client records and information.
• Assist Physiotherapists with busy caseloads.
• Process discharged patient charts and provider reports.

Skills

Empathy

Problem solving

Proactive

Time management

Organizational skills

Active listening

Microsoft Office

Teamwork

Education

Diploma in PTA/OTA/Rehabilitation Assistant

Tools

Clinicmaster

Job description

Part-time PTA/Clinic Experience Associate

Job Category: Administrative Support

Requisition Number: PTACL035777

• Posted : August 20, 2026
• Part-Time

Locations

Showing 1 location

CBI New Glasglow- McIntyre Physiotherapy
New Glasgow, NS B2H, CAN

Description

Part-time PTA/Clinic Experience Associate

About this opportunity

The Clinic Experience Associate/ Physiotherapist Assistant (CEA/PTA) is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the CEA/PTA contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

Take an inside look at what you’ll do each day

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
• Schedule private/acute clients effectively based on the client’s Care Plan as set wout by their clinician(s)
• Schedule to maximize opportunity for client access to care (including access to online booking)
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Acts as a liaison between the client and the Physiotherapist
• Assist Physiotherapists with busy caseloads
• Processing discharged patient charts and provider reports

What you need to be successful

• Diploma in PTA/OTA/Rehabilitation Assistant, or an equivalent combination of education and relevant experience.
• A natural ability to connect with people and build strong relationships
• Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
• Be Pro-active and Results-oriented
• Ability to switch between tasks quickly and with ease
• Excellent time management and organizational skills with attention to detail
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs (Microsoft Office)
• Ability to work independently and as part of a cohesive team

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

• Continuous learning and skills development, including growth and leadership opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
• Flexible hours, which allow work-life balance and focus on quality of life

About Us

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more atcbihealth.ca .

Inclusion Matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.