Part-Time Front Desk Liaison ( Sessional) -GFML1376

Ywca; Toronto; On-site; CAD 7,519,000 - 7,535,000; Part time

Job summary

YWCA Toronto is hiring a Part‑Time Front Desk Liaison to staff the Here to Help program in south Scarborough. The role focuses on welcoming participants, supporting families and maintaining safety and administrative duties in a trauma-informed context.

You will engage with mothers and children, manage arrivals, and coordinate with the Here to Help team to ensure a supportive environment for participants and staff alike.

Qualifications

• General knowledge of an academic or technical discipline normally acquired through enrollment in or completion of a community college diploma (e.g. Child and Youth Worker Diploma) (Case for Equivalency will be considered)
• 1-2 years’ experience working with children and their families
• Training related to conflict resolution an asset
• Ability to interact with a diverse community of children and their families
• Excellent interpersonal skills
• Experience working within a multicultural environment

Responsibilities

• Greets Here to Help participants and directs them accordingly
• Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond appropriately to participant requests for support
• Monitors activity in the entrance area and ensures children are supervised and in the care of either their mother or group leader, when necessary
• Escorts children to their group rooms if they arrive late for the program and organizes taxis and taxi chits (when necessary)
• Ensures the health and safety guidelines are followed in accordance with the policies and procedures of YWCA Toronto; responding to on-site emergencies by also using Here to Help safety protocols
• Follows safety protocols at all times while keeping control of the keys to the elevator and group room spaces;
• Keeps a walkie-talkie on their person at all times, checking before shift to ensure it is in working order
• Connects with Here to Help coordinator when there is an issue of safety or a participant is requiring support
• Completes monthly timesheets and submits to Manager as required and carries out other administrative tasks as required
• Works within a team environment, facilitates effective communication and ensures that pertinent information is shared with the Here to Help coordinator and appropriate staff
• May have to participate in staff meetings if needed

Skills

Experience with children and families

Interpersonal skills

Multicultural experience

Education

Community college diploma (e.g. Child and Youth Worker Diploma)

Job description

Employment Type: Sessional, Contract

Position Status: New Position

Work Hours: 4 hours per week (4:30 pm to 8:30pm)

Hourly rate: $26.24 per hour (L2)

Location: 3090 Kingston Road, Scarborough, ON, M1M 1P2

Contract Start Date: September 29, 2026

Contract End Date: December 15, 2026

Application Deadline: Monday, September 21, 2026

JOIN OUR TEAM

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion

The Part Time Front Desk Liaison is responsible for providing welcoming and supportive reception service for participants who are arriving for the Here to Help Program.

ABOUT HERE TO HELP

YWCA Toronto Help to Help is a free 12-week program in south Scarborough for Children 4-16 years of age and their mothers/gender diverse parents who have been exposed to abuse. We support participants through the healing process. This program offers a comfortable, compassionate, safe place for children to learn they are not alone This program offers to mothers/caregivers’ information on how children may be impacted by their exposure to abuse and provides support on how to support their children’s emotional healing

KEY RESPONSIBILITIES

• Greets Here to Help participants and directs them accordingly
• Applies knowledge of the issue of trauma and the dynamics of woman abuse to respond appropriately to participant requests for support
• Monitors activity in the entrance area and ensures children are supervised and in the care of either their mother or group leader, when necessary
• Escorts children to their group rooms if they arrive late for the program and organizes taxis and taxi chits (when necessary)
• Ensures the health and safety guidelines are followed in accordance with the policies and procedures of YWCA Toronto; responding to on-site emergencies by also using Here to Help safety protocols
• Follows safety protocols at all times while keeping control of the keys to the elevator and group room spaces;
• Keeps a walkie-talkie on their person at all times, checking before shift to ensure it is in working order
• Connects with Here to Help coordinator when there is an issue of safety or a participant is requiring support
• Completes monthly timesheets and submits to Manager as required and carries out other administrative tasks as required
• Works within a team environment, facilitates effective communication and ensures that pertinent information is shared with the Here to Help coordinator and appropriate staff
• May have to participate in staff meetings if needed

QUALIFICATION

• General knowledge of an academic or technical discipline normally acquired through enrollment in or completion of a community college diploma (e.g. Child and Youth Worker Diploma) (Case for Equivalency will be considered)
• 1-2 years’ experience working with children and their families
• Training related to conflict resolution an asset
• Ability to interact with a diverse community of children and their families
• Excellent interpersonal skills
• Experience working within a multicultural environment

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are a YWCA Toronto Employee. For YWCA Toronto Employees, this position is secondable

Posting Date: September 10, 2026

YWCA Toronto transforms lives. As the city’s largest multi-service women's organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.