Part-Time Front Desk Associate - 17th Ave

Myo; Calgary; On-site; CAD 23,000 - 26,000; Part time

Benefits offered by this job

Employer-paid extended health

Group RRSP

Pet insurance

Staff treatment sessions

Referral bonus

Mental health support

Job summary

Myo on 17th Ave in Calgary is seeking a part-time Front Desk Associate to join our clinic. You’ll deliver hospitality, manage the front desk, and support clinicians while ensuring a smooth client experience.

The role requires at least 1 year in customer service, the ability to work 3 shifts per week including weekends, and a keen eye for detail. We offer competitive hourly pay and benefits, with opportunities to grow with a dedicated team.

Qualifications

• 1+ years of experience in customer service or hospitality.
• Available for minimum 3 shifts per week, including weekends.
• Detail-oriented with a focus on client experience.
• Able to maintain a clean, presentable clinic.

Responsibilities

• Provide all clients exceptional service and hospitality in line with Myo standards
• Introduce new clients to service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Maintain clinic organization and cleanliness including sanitization and space upkeep
• Engage in tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, clinicians and client feedback to Operations Lead as relevant

Skills

Customer service

Hospitality

Scheduling

Communication

Job description

We’re looking for a Part-Time Front Desk Associate (FDA) to join Myo - 17th Ave!

17th Ave (1709 8 St SW, Calgary)

The ideal candidate will have the following availability, and will be scheduled to work 2-3 shifts per week. Estimated Start Date: 1st week of September

As a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You’ll Do

• Provide all clients exceptional service and hospitality in line with Myo standards
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, clinicians and client feedback to Operations Lead as relevant

Who We’re Looking For

• You have 1+ years of experience working in a customer service and/or hospitality role
• You must be able to work a minimum of 3 shifts per week, with weekend availability
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
• You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion!
• You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• You perform your job duties with consideration and care for business driving booking strategies
• You thrive in a fast paced environment
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Employer-paid mental health support through our EAP, Homewood

$17 - $19 an hour

Why Myo?

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

Join us in helping people move better, feel better, and Futureproof Their Bodies.

Core Values and Principles

At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

• * Care Deeply (Empathy)
• * One Team, One Dream (Collaboration)
• * Make it Count (Focus)
• * Set the Pace (Ambition)
• * Never Stop Learning (Curiosity)

Learn more about us through our YouTube and Instagram.