Part-Time Front Desk Associate - Richmond, BC

Myodetox; Richmond; On-site; CAD 22,041 - 27,552; Part time

Benefits offered by this job

100% Employer-Paid Extended Health

Group RRSP with Profit-Sharing

Discounted Pet Insurance

Complimentary staff treatment sessions

Referral bonus

EAP - Homewood mental health support

Job summary

Myodetox is hiring a Part-Time Front Desk Associate at our Richmond clinic. The role focuses on welcoming clients, scheduling, and delivering exceptional hospitality to support clinicians and drive sales alongside our team.

The ideal candidate will work 2–3 shifts weekly, be team-focused, detail-oriented, and able to adapt to a fast-paced clinic environment while upholding brand messaging and client experience.

Qualifications

• 1+ years in customer service or hospitality.
• Available for 2–3 shifts per week.
• Strong client-service mindset and presentation.
• Team player who keeps a clean, professional clinic.
• Detail-oriented with care for quality.
• Passionate about our services and client value.
• Able to support booking strategy and business goals.
• Thrives in fast-paced environments.
• Curious and proactive in problem-solving.
• Genuine, professional demeanor at work.

Responsibilities

• Deliver exceptional service and hospitality per Myodetox standards.
• Introduce services to new clients with clear messaging.
• Manage clinic schedule and optimize shifts.
• Ensure claims, invoices, transactions filed accurately.
• Maintain consistent client notes for service continuity.
• Keep clinic organized and clean; sanitization included.
• Support client follow-up, marketing, and business needs.
• Maintain handoffs between shifts with team.
• Share shift insights with Operations Lead.

Skills

Customer service

Hospitality

Communication

Job description

We are looking to hire a Part-Time Front Desk Associate at Myo - Richmond.

Myodetox - Richmond (6633 Buswell St #175, Richmond, BC)

The ideal candidate would be available to work 3 shifts per week, preferably Monday evenings, Thursday mornings, and Friday mornings, though we're flexible for the right candidate.

The schedule above may be subject to change depending on the needs of our team. Flexibility is welcome!

As a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. you'll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Key Responsibilities

• Provide all clients exceptional service and hospitality in line with Myodetox standards
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Requirements & Eligibility

• You have 1+ years of experience working in a customer service and/or hospitality role
• You must be able to work a minimum of 2-3 shifts
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you're a part of, exemplified through a well maintained, presentable clinic
• You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion
• You're passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• You perform your job duties with consideration and care for business driving booking strategies
• You thrive in a fast paced environment
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace

Benefits & Perks

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Subsidized mental health support through our EAP - Homewood

Why Myo?

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you'll be the face of our clinics-creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

Join us in helping people move better, feel better, and Futureproof Their Bodies.

Core Values and Principles

At the heart of our operational ethos lie our core values, encapsulated by a commitment to:

• Care Deeply (Empathy)
• One Team, One Dream (Collaboration)
• Make it Count (Focus)
• Set the Pace (Ambition)
• Never Stop Learning (Curiosity)

Learn more about us through our YouTube and Instagram.