Part-Time Front Desk Associate - 17th Ave

Lyragrowth

Calgary

On-site

CAD 23,000 - 26,000

Part time

10 days ago

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Benefits offered by this job

Employer-paid extended health benefits

Group RRSP with employer match

Discounted pet insurance

Complimentary staff treatment sessions

Referral bonus

Mental health support (EAP)

Job summary

Myo is seeking a Part-Time Front Desk Associate for its clinic on 17th Ave in Calgary. The role supports clinicians, delivers exceptional hospitality, and ensures a seamless client experience while driving clinic sales objectives.

The ideal candidate has 1+ years in customer service or hospitality, can work at least 3 shifts weekly with weekend availability, and takes pride in a clean, presentable clinic and strong teamwork.

Qualifications

1+ years of experience in customer service or hospitality.
Able to work a minimum of 3 shifts per week, including weekends.
You care deeply about ensuring positive client interactions.
You maintain a clean, presentable clinic and strong teamwork.

Responsibilities

Provide exceptional service and hospitality to clients per Myo standards.
Introduce services to new clients with clear, on-brand messaging by phone, walk-in, or written communication.
Monitor and manage clinic schedule; optimize shifts and waitlists.
Process claims, invoices, and transactions accurately.
Maintain consistent client notes and clinic cleanliness throughout shifts.
Support business and marketing initiatives as assigned.
Communicate with fellow FDAs and staff to ensure smooth handoffs between shifts.
Share insights from shifts and client feedback with Operations Lead.

Skills

Customer service

Hospitality

Communication

Job description

We’re looking for a Part-Time Front Desk Associate (FDA) to join Myo - 17th Ave!

17th Ave (1709 8 St SW, Calgary)

The ideal candidate will have the following availability, and will be scheduled to work 2-3 shifts per week.
Estimated Start Date: 1st week of September

As a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives.

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

What You'll Do

Provide all clients exceptional service and hospitality in line with Myo standards

Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication

Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management

Ensure all claims, invoices, transactions are submitted and filed accurately.

Maintain clean, consistent client notes for seamless service to each client

Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks

Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned

Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next

Share insights from daily shifts, clinicians and client feedback to Operations Lead as relevant

Who We're Looking For

You have 1+ years of experience working in a customer service and/or hospitality role

You must be able to work a minimum of 3 shifts per week, with weekend availability

You care deeply about ensuring positive client interactions and experiences

You are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic

You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion!

You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients

You perform your job duties with consideration and care for business driving booking strategies

You thrive in a fast paced environment

You are innately curious, always seeking to solve problems, answer questions and better your work product

You show up as your authentic self day in and day out, making your voice heard

You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks

100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)

Group RRSP with Profit-Sharing Employer Match

Discounted Pet Insurance through SPOT

Complimentary paid staff treatment sessions

Bonus payout for referral of new team members

Employer-paid mental health support through our EAP, Homewood

Our Hiring Process

We believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Regional Operations Manager for a great conversation about your background in client services, your accomplishments, and what drives you.

This is also your chance to dive deep into your customer service and administrative experience, align with our Myo values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you’d be a part of!

We’re excited to meet you and explore the possibilities together!

Why Myo?

At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.

Join us in helping people move better, feel better, and Futureproof Their Bodies.

Core Values and Principles