Part-Time Enrolment Officer (Contract)

Conestoga College School of Business; Kitchener; Hybrid; CAD 28,000 - 39,000; Part time

Job summary

Conestoga College School of Business is seeking a temporary Part-Time Enrolment Officer to support the Registrar’s Office at the Doon campus in Kitchener, ON. This role entails handling student enrolment records, registration transactions, and customer service within a hybrid work arrangement.

The candidate will work with the SIS system, liaise with students, faculty, and departments, and ensure data accuracy and policy compliance. Availability for on-site work and four days remote is required.

Qualifications

• A two-year diploma in Business Administration, Communications, or related field.
• Experience in a student-oriented customer service environment with large databases.
• Excellent client service skills with professionalism and tact.
• Strong oral and written communication and listening abilities.
• Ability to work under pressure in demanding situations.
• Critical thinking with sound judgment and problem-solving abilities.
• Computer literacy with emphasis on MS Excel.

Responsibilities

• Creates, maintains, and updates student registration and enrolment records per policies.
• Processes registration changes, withdrawals, credit transfers, and personal information updates.
• Review records to identify discrepancies and ensure data accuracy and compliance.
• Prepare and issue enrolment, registration, and academic record documentation.
• Provide guidance to students on registration, status, and policies.
• Serve as a resource to faculty and departments on registration processes.
• Maintain official student records including transcript activities and confidentiality.
• Collaborate with stakeholders to resolve complex registration issues and support student experience.
• Monitor enrolment activities, identify issues, and support student success.
• Support SIS and related communications; assist Continuing Education records as needed.

Skills

Customer service

Data entry

MS Office Excel

Communication skills

Problem solving

Education

Two-year diploma in Business Administration or related field

Tools

SIS (Student Information System)

MS Office Suite

Job description

Position Summary

Temporary Part-Time Support Staff, new position (August 17, 2026 – September 25, 2026)

The Enrolment Officer is a member of the Records and Registration team within the Registrar’s Office and plays a key role in maintaining accurate student records and supporting registration processes. Working within the Student Information System (SIS), the incumbent performs a variety of administrative functions related to student enrolment, registration, academic records, fees, and customer service.

The Enrolment Officer serves as a resource to students, faculty, academic leadership, and administrative departments, resolving registration-related issues, ensuring data integrity, and providing guidance on policies and procedures. The incumbent is expected to uphold the Registrar's Office values of respect, quality, and integrity in all interactions and decision-making.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 2:30 p.m., with one day on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and four days remote.

Responsibilities

• Creates, maintains, and updates student registration and enrolment records in accordance with College policies, procedures, and established service standards
• Processes a variety of student record transactions, including registration changes, withdrawals, credit transfer activity, personal information updates, and other enrolment-related requests
• Reviews student records and enrolment information to identify, investigate, and resolve discrepancies while ensuring data accuracy and compliance with college requirements
• Prepares and issues enrolment, registration, and academic record documentation for students and external organizations, including government and immigration-related agencies
• Provides guidance and support to students regarding registration, enrolment status, academic records, fees, policies, procedures, and related services
• Serves as a resource to faculty, academic leaders, and administrative departments on registration processes, student record matters, and the interpretation of applicable policies and procedures
• Processes and maintains official student records, including academic standing and transcript-related activities, while ensuring the confidentiality and integrity of student information
• Collaborates with internal stakeholders to resolve complex registration, timetable, fee, and student record issues and to support a positive student experience
• Monitors enrolment and registration activities, identifies issues and trends, and takes appropriate action to support student success and operational effectiveness
• Supports the maintenance and accuracy of student information systems, registration processes, and related communications
• Supports Continuing Education registration and related records activities as required

Qualifications

• A two-year diploma in Business Administration, Communications, or other education-related field is required
• Minimum three years of experience working in a student-oriented customer service environment with large database systems is required, preferably within a post-secondary institution
• Excellent client service skills and the ability to respond with tact, respect, integrity, and professionalism
• Excellent oral and written communications and listening skills
• Demonstrated ability to work under pressure and in demanding situations
• Ability to think critically and apply sound judgment to situations
• Strong analytical and problem-solving skills
• Computer literacy, including MS Office with an emphasis on Excel skills
• Strong interpersonal and intercultural awareness skills to interact with a diverse student and client base