Part Time Direct Support Worker - Winter Drop in Center

The Salvation Army in Canada; Saskatoon; On-site; CAD 22,000 - 30,000; Full time

Job summary

The Salvation Army CRS in Saskatoon offers a Direct Support Worker role at the Crossroads Residential Services – Warming Centre. You will support adult shelter guests, follow program policies, document interactions, and assist with meals, cleaning and safety practices.

Join a team focused on compassionate, respectful service, with on-site duties, potential on-call shifts, and opportunities to contribute to client case plans and support services.

Qualifications

• Provide support to clients.
• Strictly follow program19s policies and procedures.
• Be aware of all clients and their activities and care for their needs.
• Monitor the activities of the guests/clients and maintains availability for personal, practical and morale support; may include providing safe storage.
• Handle the admission (intakes), orientation and evaluation of guests9s understanding of rules; ensures ongoing enforcement of policies, which may include guest discipline.
• Document business requirements, process and report as needed.
• Develop and document options and recommendations to issues and problems.
• Support key stakeholders in understanding the implications of options and decisions.
• Work with Team Lead to provide client information that helps develop case plans, communicate effectively with clients so that they are aware of the supports, resources and rules that are here for them.
• Fill out incident reports as necessary.
• Assist with cleaning the hall/space, washrooms, and sidewalks after clients have left the building.
• May assist with snow removal when snow is impeding access to the building.
• Assist with meal prep, clean-up and serving, including checking food temperatures.
• Participate in scheduled job-related training as required.
• Give input into orientating, training and evaluating staff.
• Provide appropriate assistance to guests when required.
• Perform other job-related duties as assigned.

Responsibilities

• Provide support to clients and follow program policies.
• Monitor guests and assist with their needs while maintaining safety.
• Document activities and report as needed to housing staff.
• Assist with meals, cleaning, and basic overnight tasks.
• Participate in training and team meetings to improve service quality.

Skills

Client support

Policy compliance

Documentation

Incident reporting

Meal prep

Team collaboration

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: Motivated by God’s love, The Salvation Army CRS is dedicated to nurturing a safe, compassionate, healthy and respectful community. Crossroads Residential Services – Warming Centre is dedicated to providing a safe, stable and positive emergency shelter for adult individuals in crisis, respecting cultural and religious diversity. The Direct Support Worker will support individuals struggling with homelessness in Saskatoon.

Accountabilities

• Provide support to clients.
• Strictly follow program’s policies and procedures.
• Be aware of all clients and their activities and care for their needs.
• Monitor the activities of the guests/clients and maintains availability for personal, practical and morale support; may include providing safe storage.
• Handle the admission (intakes), orientation and evaluation of guests’ understanding of rules; ensures ongoing enforcement of policies, which may include guest discipline.
• Document business requirements, process and report as needed.
• Develop and document options and recommendations to issues and problems.
• Support key stakeholders in understanding the implications of options and decisions.
• Work with Team Lead to provide client information that helps develop case plans, communicate effectively with clients so that they are aware of the supports, resources and rules that are here for them.
• Fill out incident reports as necessary.
• Assist with cleaning the hall/space, washrooms, and sidewalks after clients have left the building.
• May assist with snow removal when snow is impeding access to the building.
• Assist with meal prep, clean-up and serving, including checking food temperatures.
• Participate in scheduled job-related training as required.
• Give input into orientating, training and evaluating staff.
• Provide appropriate assistance to guests when required.
• Perform other job-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Required to work in co-operation with other staff members in job related areas and treat all clients, community partners, volunteers, and members of the public with respect, dignity and confidentiality.

Governance

Boards and Councils: None

Internal: Team Lead, Housing Services Manager, clients, other staff

External: Community Partners, Public

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Housing Services Manager
• No formal managerial responsibility. May show others how to perform certain duties and procedures.

Financial And Materials Management

• None

Working Conditions

• Working in a Warming Centre.
• Optional on-call work available.
• Some unscheduled overtime may be associated with this position.
• May be subject to verbal abuse, discrimination, etc.
• No travel required.
• The incumbent will work under the following disagreeable conditions:
• Dealing with angry and highly emotional clients and their families. May encounter verbal abuse.
• Dealing with people with different levels of intoxication and difficult behaviours.
• Noise
• May involve responding to first aid incidents including overdoses.
• May involve bending, stretching, reaching, and climbing
• Minimal opportunities for rest breaks may occur during the shift.
• May involve sitting, standing, walking for long periods of time.
• Exposure to both hot and cold outdoor environments
• Ability to lift up to 20 pounds.

• The incumbent may be exposed to the risk of moderate injury or illness due to:
• Physical attacks by others (i.e., being attacked by a client)
• Exposure to infectious diseases
• Sharp objects (i.e., needle sticks)
• Other dangerous situations