Part-Time Community Facility Booking Coordinator

The Corporation of the Town of Ajax; Ajax; On-site; CAD 49,000 - 54,000; Part time

Benefits offered by this job

Employee & Family Service Program

Health & Wellness Program

Fitness Centre Membership (Ajax)

OMERS pension

Job summary

The Corporation of the Town of Ajax seeks a Part-time Facility Booking Representative to support our Facility Booking Office. You will liaise with customers, create permits/contracts for Town indoor facilities, and manage payments and documentation in line with policy.

Regular hours are Mon–Fri 8:30 a.m.–4:30 p.m., with some evenings and weekends as needed. Benefits include staff programs and pension eligibility, and a non-union environment.

Qualifications

• Completion of a 2-year College Diploma in appropriate field; equivalent experience.
• Minimum 3 years progressively responsible experience.
• Front-line customer service experience in municipal recreation or similar.
• Proficient in cash handling and balancing cash.
• Proficient in Microsoft 365 and related tech.
• Strong organization, planning and communication skills.
• Able to work evenings and weekends.

Responsibilities

• Provide courteous customer service to inquiries by phone, email or in person.
• Process permits/contracts for Town indoor facility rentals in accordance with policies.
• Inform customers on fees, insurance, and permit requirements; collect and reconcile payments.
• Prepare booking packages and ensure signed documents are in order.
• Maintain organized file systems and administrative processes for bookings.
• Ensure data security and confidentiality in the Facility Booking Office.
• Verify accuracy of transactions and reports with quality checks.
• Suggest alternative facilities to meet customer needs.
• Handle cash and valuable department assets securely.

Skills

Customer service

Cash handling

Microsoft 365

Organization

Time management

Interpersonal communication

Problem solving

Flexibility

Education

Diploma in Recreation Leadership / Event Planning / Sport Admin / Business Admin

Tools

Microsoft 365 (Word, Excel, Outlook)

ActiveNet knowledge (asset)

Cash handling systems

Job description

The Corporation of the Town of Ajax seeks a Part-time Facility Booking Representative to support our Facility Booking Office. You will liaise with customers, create permits/contracts for Town indoor facilities, and manage payments and documentation in line with policy.

Regular hours are Mon–Fri 8:30 a.m.–4:30 p.m., with some evenings and weekends as needed. Benefits include staff programs and pension eligibility, and a non-union environment.