Part-time Client Services Representative-2

algonquincollege; Ottawa; On-site; CAD 38,000 - 44,000; Part time

Job summary

Algonquin College seeks a part-time International Inside Sales support staff member at its Woodroffe (Ottawa) campus. The role focuses on triaging visitors and directing them to IEC staff, while assisting with lead management and student services.

Strong customer service and MS Office skills are required. This on-site position offers 18.75 hours weekly, a defined hourly wage range, and an anticipated start date of September 21, 2026.

Qualifications

• Minimum one-year certificate in office administration.
• Minimum three years of experience.
• Experience in a fast-paced office environment, preferably with international students.
• Superior customer service to diverse clients.
• Experience with Genesis, Salesforce; basic data management software.

Responsibilities

• Triage visitors and direct staff, students, and public to the appropriate IEC contacts.
• Provide support to Associate Directors and Managers of International Education operations.
• Respond to inquiries from internal and external stakeholders in compliance with privacy regulations.
• Support student services and lead management activities within IEC.

Skills

Customer service

MS Office

Team player

Critical thinking

Business writing

Interpersonal skills

Education

Office administration certificate

Tools

Genesis

Salesforce

MS Office

Job description

Department:

International Inside Sales

Position Type:

Part-Time Support

Salary Range:

$27.64-$32.01-Hourly

Sc heduled Weekly Hours:

18.75

Anticipated Start Date:

September 21, 2026

Length of Contract:

n/a

Posting Information

Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.

Posting Closing Date:

August 24, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

The incumbent serves as the first point of contact for staff, members of the public and students seeking to engage with the International Education Centre (IEC) . The incumbent's primary responsibility is to triage visitors, students, and staff to appropriate individuals within the IEC and/or departments at the College for ser v ice. T he incumbent is also responsible to provide support to the Associate Directors, Manager of International Student Integration, and the Manager of Lead Management and Conversion or International Operations which include student services and lead management and conversion. The incumbent provides student support and assistance both to students themselves and I nternational Education Centre 's International Student Advisors and International Student Recruitment team . The incumbent is responsible for respo nd ing to inquiries from internal and external stakeholders in the college and c ommunity, in compliance with the regulations of the Freedom of Information and Protection of Privacy Act (FIPPA).

Required Qualifications:

• Minimum level of one (1) year certificate in office administration.
• Minimum three (3) years of experience;
• Practical administrative experience in a non-routine, fast-paced office environment, preferably in an educational environment with International students;
• Demonstrated e xper ience working with and providing superior level of customer service to clients from various cultural backgrounds ;
• Demonstrated experience with MS Office, preferred with experience in Genesis, Salesforce;
• Basic data management software (Salesforce, managing files);
• Communication skills and the ability to work well as a team member;
• Critical thinking skills;
• Business writing skills preferred;
• Knowledge of the College student services and departments is an asset .

Anticipated Weekly Schedule:

Monday to Friday 8:30am - 12:15pm, 3.75 hours per day.

This position is subject to the terms of the Part-time Support Staff Collective Agreement: 2021-24-PT-Support-Staff-CA_FINAL_EN-1.pdf (algonquincollege.com)

• * This position is paid at Payband D - Comparator
• * Vacancy is for P22588

This position requires regular on-site work at Algonquin College's Woodroffe (Ottawa) Campus

Why Join Algonquin College?

Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

Learning and Development Opportunities:

Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion ), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development . Availability depends on role and employment status .

Company Culture :

Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada's Best Employers for 2025 and one of Canada's Best Employers for Diversity for 2024

Inclusion, Diversity, Equity, and Accessibility (IDEA) :

We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

Flexible Work Arrangement Policy .

Select positions are eligible for hybrid work in accordance with the College's Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change) .

How We Use AI in Hiring:

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility: