Part-time Client Services Representative-2

Algonquin College of Applied Arts and Technology; Ottawa; On-site; CAD 38,000 - 44,000; Part time

Job summary

Algonquin College of Applied Arts and Technology in Ottawa is seeking a part-time International Inside Sales Support for the International Education Centre (IEC). The incumbent triages visitors and students to IEC staff and supports Associate Directors and Managers with student services and lead management.

All inquiries must comply with FIPPA. Requirements include at least a one-year office administration certificate, three years of experience, and familiarity with Genesis, Salesforce, and MS

Qualifications

• Minimum one-year certificate in office administration.
• Minimum three years of experience in a fast-paced office.
• Experience supporting international students is a plus.
• Excellent customer service to diverse clients.
• Proficient with Genesis, Salesforce and MS Office.

Responsibilities

• Triage visitors, students and staff to IEC staff for service.
• Provide support to Associate Directors and Managers.
• Respond to inquiries from internal and external stakeholders.
• Assist with lead management and student services tasks.
• Ensure compliance with FIPPA in communications.

Education

Certificate in office administration

Tools

Genesis

Salesforce

MS Office

Job description

Department: International Inside Sales Position Type: Part-Time Support Salary Range: $27.64-$32.01-Hourly Scheduled Weekly Hours: 18.75 Anticipated Start Date: September 21, 2026 Length of Contract: n/a Posting Closing Date: August 24, 2026

Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.

Land Acknowledgment: Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description

The incumbent serves as the first point of contact for staff, members of the public and students seeking to engage with the International Education Centre (IEC). The incumbent’s primary responsibility is to triage visitors, students, and staff to appropriate individuals within the IEC and/or departments at the College for service. The incumbent is also responsible to provide support to the Associate Directors, Manager of International Student Integration, and the Manager of Lead Management and Conversion or International Operations which include student services and lead management and conversion. The incumbent provides student support and assistance both to students themselves and International Education Centre’s International Student Advisors and International Student Recruitment team. The incumbent is responsible for responding to inquiries from internal and external stakeholders in the college and community, in compliance with the regulations of the Freedom of Information and Protection of Privacy Act (FIPPA).

Required Qualifications

• Minimum level of one (1) year certificate in office administration.
• Minimum three (3) years of experience.
• Practical administrative experience in a non-routine, fast-paced office environment, preferably in an educational environment with International students.
• Demonstrated experience working with and providing superior level of customer service to clients from various cultural backgrounds.
• Demonstrated experience with MS Office, preferred with experience in Genesis, Salesforce.
• Basic data management software (Salesforce, managing files).
• Communication skills and the ability to work well as a team member.
• Critical thinking skills.
• Business writing skills preferred.
• Knowledge of the College student services and departments is an asset.

Anticipated Weekly Schedule

Monday to Friday 8:30am - 12:15pm, 3.75 hours per day.

This position is subject to the terms of the Part-time Support Staff Collective Agreement: 2021-24-PT-Support-Staff-CA_FINAL_EN-1.pdf (algonquincollege.com) * This position is paid at Payband D - Comparator * Vacancy is for P22588 This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus.

Why Join Algonquin College

Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

Company Culture

Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024 Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued.

Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [e-mail]. While we thank all those who apply, only those to be interviewed will be contacted.

Want a career that you can be proud of? We can help you build it. We are committed to growing your career through career and professional development, and providing you with the support, resources and technology you need to be successful Algonquin College is proud to be recognized by Forbes as one of Canada's Best Employers. Learn More Algonquin College is proud to offer a lifetime retirement pension. Find out more information on the CAAT Pension Plan website: Full-time Employees DB Prime Member Handbook Part-time Employees DB Plus Member Handbook