Parking Supervisor - Pearson Airport - Toronto

Indigo-Park-Canada-Inc.-4; Toronto; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Employee referral bonuses

Public transit access

Job summary

Indigo Park Canada is hiring a Parking Supervisor at the Toronto Pearson Airport location to oversee daily operations and frontline staff. You will report to the Duty Manager, ensure consistency in customer service, and maintain safety standards in a fast-paced airport setting.

The ideal candidate has 2+ years of supervisory experience, bilingual English/French, and strong leadership and communication skills. Union-related experience is a plus.

Qualifications

• Minimum 2 years of management or supervisory experience is an asset.
• Bachelor’s degree in Business Administration, Management, Operations, Hospitality, or a related field is considered an asset.
• Bilingual English/French.
• Experience in a unionized environment is an asset.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Act as primary supervisor for frontline staff and support day-to-day operations.
• Report directly to the Duty Manager and escalate issues as needed.
• Supervise staff scheduling, attendance tracking, and timesheet review.
• Assist with operational reporting and Health & Safety documentation.
• Conduct site inspections to ensure safety and compliance.
• Provide coaching and guidance to team and address customer service issues on-site.

Skills

Leadership

Customer service

Communication

Organizational skills

Adaptability

Education

Bachelor's degree (asset)

Tools

Microsoft Office

Job description

Join Indigo Park Canada – Leading the Parking Industry!
At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.

We are currently seeking a Parking Supervisor for our Toronto Pearson Airport location. In this role, you will support day-to-day operations and report directly to the Duty Manager, ensuring smooth execution of parking services, consistent customer experience, and effective frontline team supervision in a fast-paced airport environment.

What Would You Be Doing?

Act as the primary point of contact for customer inquiries and service needs, ensuring a high standard of customer service.

Support daily parking operations and collaborate with property management to address facility-related issues.

Conduct regular site inspections to ensure safety, operational efficiency, and compliance with company standards.

Support staff scheduling, attendance tracking, and timesheet review.

Assist with operational reporting and required Health & Safety documentation.

Provide day-to-day supervision, coaching, and guidance to frontline staff.

Address customer service issues on-site and **escalate matters to the Duty Manager** when required.

Support equipment checks and report maintenance or repair needs.

Perform other duties as assigned by the Duty Manager.

What Are the Working Conditions?

Ability to work independently with minimal supervision.

Must be comfortable working outdoors in all weather conditions.

Ability to walk or stand for extended periods.

Frequent physical activity including bending, stretching, kneeling, and twisting.

Must be able to lift up to 20 lbs.

What Are We Looking For?

Minimum of 2 years of management or supervisory experience is an asset.

Bachelor’s degree in Business Administration, Management, Operations, Hospitality, or a related field is considered an asset.

Bilingualism (English and French).

Strong leadership and customer service skills.

Excellent verbal and written communication skills.

Experience working in a unionized environment is an asset.

Strong organizational skills and ability to adapt to changing priorities.

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Valid Ontario Class G driver’s license with a clean driving record.

Why Work With Us

Join a supportive and growth-oriented team.

Take advantage of employee referral bonuses.

Convenient location with easy access to public transit.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination. Accommodations are available on request in relation to materials or processes.