Account Manager - Pearson Airport - Toronto

Indigo Park Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading parking solution provider is seeking an Account Manager for its operations at Toronto Pearson Airport. The role involves managing client relationships, supporting daily operations, and collaborating with the Greater Toronto Airports Authority to ensure high service levels. Ideal candidates will have a Bachelor's degree and at least 3 years of relevant experience in client relations or business development. Strong communication and problem-solving skills are essential. Join us to be part of transforming urban mobility in Canada.

Qualifications

• Minimum of 3 years experience in client relations or account management.
• Experience in airport operations or related field is a plus.
• Strong communication and relationship-building skills required.

Responsibilities

• Manage client relationships and operational needs.
• Serve as primary contact between clients and internal teams.
• Support sales strategies and business development initiatives.

Skills

Client relations

Interpersonal skills

Problem-solving

Negotiation skills

Attention to detail

MS Office Suite proficiency

Education

Bachelor’s degree in Commerce or related field

Tools

Microsoft Office

Job description

Join Indigo Park Canada – Leading the Parking Industry! At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on-street operations and digital mobility solutions to last-mile logistics and urban space optimization, we are transforming how cities move.

We are currently seeking an Account Manager for our Toronto Pearson Airport (YYZ) operations. In this role, you will be responsible for managing client relationships and supporting day-to-day operational needs at Canada’s largest and busiest airport. You will act as a key liaison between Indigo, the Greater Toronto Airports Authority (GTAA), and internal teams, ensuring a high level of service delivery and client satisfaction.

Reporting directly to the Director of Airport Operations, the Account Manager will play an important role in strengthening client partnerships, supporting operational performance, and identifying opportunities to enhance Indigo’s services at Toronto Pearson.

What Would You Be Doing?

• Provide exceptional day-to-day support to corporate clients and stakeholders, including the Greater Toronto Airports Authority (GTAA).
• Develop strong, trusting relationships with clients and ensure their needs and expectations are consistently met.
• Serve as the primary point of contact between the airport, clients, and internal operational teams.
• Address client concerns, operational issues, and service challenges, ensuring timely and effective resolution.
• Provide clients with updates on service improvements, operational changes, and relevant industry developments.
• Maintain and strengthen relationships with key stakeholders to support client retention and satisfaction.
• Ensure Indigo’s contractual obligations are understood and delivered in accordance with service agreements.
• Support the development of sales strategies and business development initiatives to expand corporate services and ancillary offerings at Toronto Pearson.
• Identify new opportunities within airport parking services and related mobility solutions.
• Participate in client engagement activities including networking opportunities, meetings, and events.
• Assist in developing short- and long-term plans to support the evolution of the airport parking program.
• Stay informed on industry trends, new technologies, and best practices to support innovation in service delivery.
• Support the development of sales strategies, marketing tools, and client initiatives as required.
• Work closely with Indigo’s airport operations teams to ensure seamless execution of services.
• Ensure client-specific parking services are delivered in accordance with operational standards and client expectations.
• Collaborate with the GTAA and internal teams to address operational issues and ensure client requirements are met.
• Monitor service levels, operational performance, and client satisfaction.
• Prepare regular performance reports for the Director of Airport Operations and the GTAA, including key operational metrics and client satisfaction indicators.
• Analyze operational and service data with internal teams to identify trends, opportunities for improvement, and potential service enhancements.

What Are We Looking For?

• Minimum of 3 years of experience in client relations, account management, or business development.
• Bachelor’s degree in Commerce, Business Administration, or a related field.
• Experience working in airport operations, transportation services, parking management, or a similar environment is considered an asset.
• Strong interpersonal and communication skills with the ability to build and maintain professional relationships with clients and stakeholders.
• Excellent problem-solving and negotiation skills with the ability to address operational challenges effectively.
• High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from diverse groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment without discrimination. Accommodations are available on request in relation to materials or processes.

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We thank all applicants for their interest in this position. However, due to the high volume of applicants, only candidates selected for an interview will be contacted. No agency or applicant phone calls, please.