Parking Operations & Permits Coordinator

City of Mississauga; Mississauga; Presencial; CAD 71.000 - 94.000; Jornada completa

Descripción de la vacante

The City of Mississauga seeks a Parking Operations & Permits Coordinator to provide technical support to staff and the public, handling inquiries and preparing reports on parking enforcement programs.

You will manage property inspections, LOAs, INFOR updates, permit issuance, and signage coordination, while overseeing security onboarding and contract compliance. Strong communication and MS Office skills are essential.

Formación

• 3-year Community College program in Transportation/Traffic Engineering Technology or related discipline.
• C. Tech. designation preferred.
• Valid Class “G” driver’s license with excellent driving record.
• 1–3 years of relevant field experience.
• Strong organization with ability to manage competing tasks.
• Strong written, verbal, and team communication abilities.
• Proficient in INFOR and gtechna, MS Office, and database tools.

Responsabilidades

• Property Inspections (40%): monitor inspections, coordinate LOAs, update INFOR, schedule inspections, and oversee permit issuance.
• Oversee private property enforcement coordination, signage installation, and on-site meetings with property representatives.
• Review and issue paid/unpaid permits for road parking as per Traffic By-law 555-00; conduct site visits.
• Ensure INFOR status is current and supervise onboarding of proactive properties for compliance.
• Investigate and resolve service requests related to parking permits and inspections.
• Third-Party Security (10%): coordinate onboarding of new security companies, oversee officer training and recertification, monitor contractors and vendors for compliance.
• Customer Service (10%): respond to staff/resident concerns, track damaged assets in gtechna, ensure compliance with laws and policy, process data requests and invoicing.

Conocimientos

Organizational skills

Communication (written/verbal)

Team collaboration

Customer service

Research and reporting

Multitasking/priority management

Educación

3-year Community College program in Transportation/Traffic Engineering Technology

C. Tech. designation preferred

Herramientas

INFOR

gtechna

Microsoft Office

Database management tools

Descripción del empleo

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Parking Operations & Permits Coordinator

Job Summary

The role provides technical support to both internal and external clients by responding to inquiries and requests from Council, City staff, and members of the public. Responsibilities include conducting research and preparing written correspondence and reports related to parking enforcement services, programs, and related initiatives.

Duties and Responsibilities

Property Inspections (40%)

• Monitors to ensure property inspections are completed in a timely manner and within prescribed service levels.
• Ensures private property owners or their representatives submit a Letter of Authorization (LOA) to the City of Mississauga, authorizing individuals who may call for enforcement on their behalf.
• Updates Letters of Authorization and property inspection requests in the INFOR system. The incumbent logs into INFOR to determine assigned requests, contacts property owners, and schedules private property inspections.
• Coordinates private property enforcement and signage requirements using a City-issued vehicle to meet property representatives on-site with the Request for Property Inspection document, completing inspections as required.
• Reviews and issues new and ongoing permits (paid and unpaid) to allow parking on designated portions of City roadways for periods exceeding those prescribed by Traffic By-law 555-00.
• Conducts site visits to review new and ongoing permits.
• Coordinates the installation and compliance of private property enforcement signage, conducts follow-up inspections with detailed site requirement reports, and oversees the issuance of paid parking permits.
• Ensures the INFOR system is accurately updated with the current status of each property.
• Oversees the onboarding of all proactive properties, ensuring full compliance with enforcement regulations related to private property enforcement.
• Investigates and resolves service requests connected to parking permits and property inspections.

Third-Party Security Companies (10%)

• Coordinates with Parking Admin team to facilitate the onboarding of new security companies and oversees the management of private security officer training and recertification programs.
• Resolves complex technical issues requiring specialized expertise in tracking and monitoring newly onboarded security companies and managing new security officers.
• Monitors the performance of the City’s vehicle, towing, and uniform vendors to ensure compliance with contractual obligations, and participates in the quarterly contract procurement process for inspections of City-approved towing vendors.

Customer Service (10%)

• Reviews and responds to concerns from staff and residents.
• Oversees the tracking of damaged assets in the gtechna system, ensuring timely and coordinated follow-up with Traffic Operations.
• Verifies all work complies with applicable legal and engineering standards as well as policy requirements.
• Ensures all recommendations align with City and industry standards.
• Monitors and records all data requests from internal and external clients to ensure they are processed and invoiced accordingly.

Skills and Qualifications

• Successful completion of a minimum 3-year Community College program in Transportation/Traffic Engineering Technology or a related discipline.
• C. Tech. designation is preferred.
• A valid Class “G” driver’s license and an excellent driving record are required to access and operate a City vehicle.
• 1 to 3 years of relevant field experience
• Demonstrated excellence in organization with the ability to effectively manage competing tasks and priorities.
• Strong written, verbal, and team communication abilities essential for collaboration and correspondence.
• Proficient in INFOR and gtechna systems for permit and inspection management, Microsoft Office Suite for correspondence and data tracking, and database management tools for compliance monitoring.

Hourly Rate/Salary: $ 70,807.00 - $ 94,410.00
Hours of Work: 35
Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Parking Enforcement
Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates

Candidates are expected to complete interviews independently to ensure an equitable assessment. The use of AI-generated responses, AI assistants, transcription tools, or third-party coaching technologies during interviews is prohibited, unless supported by an approved accommodation and may result in disqualification from the recruitment process .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City’s commitment to Equity, Diversity and Inclusion .